I went to M&S Broughton today and had a fantastic experience which deserves a review. I was struggling round the store with a buggy in one hand, basket in the other just about to go to the till and a member of staff came over and asked if he could take my basket to the till for me. I didn’t get his name but I really appreciated the help and the fact that this member of staff went above and beyond to help with my in store experience. Then at the till I’d accidentally got the wrong products for a special offer. Two members of staff helped me get a refund for the products in the offer and change them for the right products for the deal. I really appreciated the support and will definitely be coming back. Thank You to M&S Broughton!
Always plently of produce to choose from l tried from fresh chicken tika with wedges delicious and so quick to make good value at £8 certainly try all the other variations in the range
Love this shop, great parking facilities, superb food and wonderful helpful staff.
I must say that Robbie and the other lady who work on the bakery (sorry just can't think of your name) are amazing, friendly and helpful. Jill at the self service is always chatty and helpful as are pretty much all of the staff there - it really is a very friendly shop to buy from, almost to the point where it feels like a small family run business.
Well done M&S for creating such a lovely place to shop.
Very good produce, recomended.
As always you cannot fault the quality and variety of the food. The store is well organised and never too crowded thanks to the door staff. Pre-booking shopping slots though does not seem the best idea, especially as winter approaches and customers may be waiting outside in the cold and rain.
Only small but has all we want!!
Absolutely fantastic food! We bought everything online, booked a pick up date and it was as easy as that. We were originally going to hire a caterer but as they let us down this was our plan B. I have to say that in future, M&S Food will be our plan A, it was delicious.
Always a great place to shop as the products are excellent - especially fresh fruit and veg, fish, chicken, cold meats, ready meals and the in-store bakery. The lovely staff make it feel like a proper local shop. Strict queuing and social distancing makes this the safest place to shop during the pandemic. I've done all my food shopping here since Covid restrictions happened and will continue to do so.
I went to M&S to buy some boxes of their lovely chocolate biscuit selection.
I also purchased three of their novely outdoor flower arrangements. One was a robin, one was a turkey and the other a penguin. They were reasonably priced and looked lovely. I was very pleased with them.
The staff were polite and helpful. I appreciated that there was a person on the door counting people in and out. There was hand sanitizer available as well. Felt safe inside as there was good social distancing.
Excellent customer care and kindness.
I would like to thank Annette for her kindness and understanding when I arrived at the food collection desk terribly stressed, anxious and running late for our Launch Event on Saturday. She sorted out my order and calmly loaded it all into my car. Thanks Annette you made my day :)
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