Caribou Coffee

I’m not sure about other drinks, but the crafted presses are always half full and taste awful. This location is super close to my house so I keep hoping that it’s just an off-day when I get a bad drink, but it’s every time now and I won’t be able to visit this location any longer because it’s honestly a waste of money. I got a drink today and it was so bad that I ended up throwing it away, which is super sad because I don’t like wasting coffee (or the $5 that it cost). I also added a picture of the “medium” caramel crafted press how I received it (half full; it was also chocolate, not caramel). The people are usually very nice, they just don’t know how to make drinks.

Upon an employee suggestion, I tried a new menu item... the green tea lemonade with raspberry. It was very tasty but better than the frozen lemonade was the fact that my friend and I sat and visited for 4 hours and never once felt like we were an inconvenience or needed to move on. Very friendly staff.

Drinks are sometimes good, sometimes terrible!! Yesterday they were terrible, tasted burnt and not hot at all, I got a survey, completed it as a complaint and District Manager Jessica called me and was the rudest woman I have ever met!! I asked who her boss was, after arguing with her for over 20 minutes and she said “Ben” that’s all I’m going to give you is “Ben”, she acted like it was a big secret and he works for the CIA!! Lol!! Jessica, grow up and act like a manager!!! When you receive a complaint, don’t argue, APOLOGIZE!!! And maybe train your revolving door of employees to make drinks that don’t taste awful and train them to clean the machines so the coffee doesn’t taste burnt!!! It’s not your employees fault that store is terrible it’s yours!!! You fire people and force them to quit continuously there, it’s no wonder the drinks are awful!!! And the main reason for my complaint yesterday, besides the awful drinks was this store in particular bullies their employees if they don’t like them and basically forces them to quit, when I tried to bring this to Jessica’s attention she flipped out on me and started yelling and accusing me of being a liar!!! Good grief!!! I’m not going back there ever again, unless maybe “Ben” the secret CIA manager calls me back and we discuss things, I’m going to go to Starbucks, everything I’ve ever gotten there is delicious and they treat everyone with respect!!

I was at Cambridge caribou ordered a large mint condition hot milk chocolate I received a cup that I am sure is small I complained at the window but no response and look ed like he had never seen small medium or large I know I paid for a large plus left a tip and this was the slowest cup of coffee I have ever gotten and it was not busy the initial on the lid was MC not sure why they would do that but I have to admit I have come to your caribou coffee shop since you opened in Cambridge but will not return extremely unsatisfied. I should not even rate it with a star it should be in the minus category very unhappy about service size price I think Caribou needs to make some serious changes!!!