Totally Thai

Had a birthday celebration dinner at Totally Thai today. The food is tasty and nicely plate. The service from the staff is excellent. We walked in with a birthday cake and their staff instantly offered to keep our cake in the fridge before we asked. They even dimmed the light for us when they brought out the cake for candle blowing.

Came here about 3 years ago on my birthday, it was fantastic, that’s why I decided to come back this time. However, I am disappointed this time. Three years ago, we (2 people) were arranged to seat on table for two at first. After we put order in, staff arranged another bigger table for us before our food were served without asking because we ordered 4 dishes, our table was too small to serve all our dishes. Food was fantastic, and customer service was awesome, the only problem was slowly dishes serving, but that was still ok with all other good things. Today we (still 2 people) ordered 3 dishes and one drink. Dish serving was still slow as last time which I didn’t really mind based on our last fantastic experience. 2 dishes were served at first, and the table was almost full. Then, the staff brought the third dishes( fried barra served on a massive plate) and waited us to try to adjust plates. After all dishes and drink were served, our serving plates could only sit at side of table, we didn’t even know how should we start, maybe hold our plats at all time?! I asked one of staff to see if we could change bigger table but got no response, maybe there was no any other available table. So I asked another staff if the fried barra could be changed into a smaller plate, still got no response. But without any changes, we couldn’t start eating, so I have to ask staff again, and finally they changed a smaller plate for me. Food was still ok, but the service was terrible. Would not recommend or go back anymore.

Amazing food quality, very nice seasoning. However, gave 2 stars due to the behaviour of the lady waitress that worked on Saturday night, other employees are super nice and friendly, only her is grumpy, rude and unfriendly. The restaurant should retrain that lady's behaviour towards customers as our first impression about the restaurant was pretty bad, all because of her. Otherwise, food, atmosphere, parking, other staffs are great. We just experienced an extremely uncomfortable night ever!

Ordered on uber eats, few minutes later got the notification that one of their items was out of stock. Which was no issue, I just updated the order and put it a new item in place of it. A few minutes later got a voice message from them saying that the item we ordered earlier was in fact in stock. Confused by this i called them and the lady on the phone is extremely rude from the get go. They informed me that it actually out of stock and i let them know that no issue please look at my updated order. They refused to look at my updated order, refused to tell me what was in the bag and was overall rude on the phone. When the order came half my order was missing as they never looked at the updated order but they fully charged me for it. This is a business that does not care about its customers. They want to quickly get orders out the door without caring about anything else. I think its safe to say that I have been scammed by them tonight. Go to Little B or Little Ying Thai if you want to have good Thai food prepared by people who care about their customers

Amazing food quality, very nice seasoning. However, gave 2 stars due to the behaviour of the lady waitress that night, other employees are super nice and friendly, only her is grumpy, rude and unfriendly. The restaurant should retrain that lady's behaviour towards customers as our first impression about the restaurant was pretty bad, all because of her. Otherwise, food, atmosphere, parking, other staffs are great. We just experienced an extremely uncomfortable night ever!