The Terrace

I’m a decorating contractor for Cambray and have been carrying out medium to large projects for about 5 years now. Every job we carry out is checked thoroughly, no stones are left unturned. Reason for leaving this message is because I know how hard the office staff work and how nice they are, so after reading some of the silly reviews below, felt like this needed a bit of balance.

I am an experienced Landlord & Property Developer and Cambray are the best Property Management I have come across. They were recommended to me over 10 years ago by my Solicitor with over 40 years experience in conveyancing. Being a little skeptical of Management Companies, due to previous expensive appalling service from the large well known national operators, I wasn't sure what to expect. Firstly, great value, around half the price of what I've paid previously. Easy to get hold of whether by phone or email. Everyone in the team is really friendly, helpful & knowledgeable. Email responses are quick, accounts information is provided accurately & quickly. Accounts are easy to understand, costs are transparent and not over inflated. One year, I was owed a refund on service charges due to an overpayment I had made in error. They were quick to respond and processed the refund immediately. I have two flats through Cambray. The building is very maintained. Cambray are happy to do site visits. They are keen to get several quotes of the highest standard at competitive prices for works required. They are also great at listening and taking on board feedback about the block or works required etc. Security, safety, maintenance all seem extremely important to them. They are also much quicker and a lot cheaper to deal with when purchasing or selling a leasehold property. They do not hold up purchases by being slow or charge over inflated costs like the big, national companies I have used before. They deal with tenant disputes respectfully but pro actively and have a great knowledge of the law and are great in contacting the correct people about issues that arise. I've been with them a long time and they've successfully handled a multitude of issues over the years, from leaks to car park issues, fly tipping, building decoration, tenants breaching the lease, locks etc. Every issue has been fixed or resolved. I must have dealt with every member of the team at one point or another and found them all great. I am extremely happy with the service I receive and based on my experiences would thoroughly recommend them to others.

Before buying my flat I heard many horror stories of management agencies doing very little for their fee and I saw the results of this when visiting many flats with communal areas in poor condition. Cambray was recommended to me at the time so it was a factor in buying where I did. The flat and its communal areas has undergone extensive renovation in the past 7 years and I have loved living here! Having liaised with Cambray many times over that period their service can be summed up as polite, prompt and pro-active.

Cambray have been looking after our building for more than 15 years. Great company, good people who work very hard on our behalf. Very happy with the service, communication and ongoing support. Highly recommend.

I owned a flat in Denmark House, Gloucester between 2012 and 2018. Throughout that time Cambray provided the block's management services. I found Cambray to be: * Excellent at answering my questions (which I typically emailed to them) * Reliable with routine procedures (block cleaning and gardening provisions, yearly building insurance, block management P&L info for flat owners etc.) * Proactive in keeping up the maintenance of the block (exteriors, internal decoration etc.) * Supportive when I reported fabric issues, asked for tradespeople details, and needed information when selling the flat. In short, I found Cambray to be professional, helpful, and very friendly.