Stoney River Steakhouse And Grill

My wife and I were celebrating her birthday and Valentines day dinner for the first time since the pandemic started. We made reservations a week before and arrived 15 minutes early. We were seated right away by a hostess. We informed our server we were not in a rush so please take your time. Everything was fantastic from the drinks to the appetizer, the salad and then dinner. Our server Shane was awesome. We were there about two hours, asked for our tab. As we were paying the tab and leaving a nice tip a manager came over and asked us to leave so they could seat other guests. We were appalled. Never, ever been asked to leave a restaurant. As we voiced our complaint another manager appeared and asked us to leave. Apparently we have have overstayed our time which no one ever stated to us. We will never return even though this is one of our favorite places

If I could give this restaurant ZERO STARS for the way we were treated,, I would!!! My husband and I have been dining here for years! He takes me here every year for my birthday which just so happens to be on Valentine's Day as well. We ate here this past Saturday, Feb 13th, which was the day before Valentine's Day. As we were paying our bill and getting ready to leave, a female manager came up to us and told us that we needed to leave because she had people waiting on our table. My husband and I were flabbergasted! We asked her, so you're asking us to leave? And she said I'm not trying to ask you to leave I just need you to leave because there are people waiting on your table. I said, So then you're asking us to leave? Our waiter came over to take his tip and I asked for another manager. This time a male manager came over to our table. I told him exactly what she had said, which was more than I'm describing in this review right now, and he backed her up. Yes, we are asking you to leave because we have people waiting on your table. We said we have spent over $200 in the 2 hours that we have been here. That's $100 an hour, and you are asking someone who spends that kind of money at your restaurant to leave? Yes, he said. My husband and I were infuriated. We left without arguing but let him know that we were very dissatisfied and how we were being treated. The next day, we had a phone call from the same manager who was apologizing for the other manager's behavior and he told us that she was not trained to deal with people the way she did with us and should have never asked us to leave. I said to him, yet when I called you over and told you how we were treated, you backed her up and told us that was your policy to ask us to leave after 2 hours. And now you're telling me it's not your policy and that she shouldn't have asked us to leave. I think he was trying to save his skin because they knew we would be taking this up with corporate, and also writing reviews. I have never been asked to leave a restaurant in my entire life. My husband and I rarely go out and haven't been out since the pandemic. We told our waiter from the beginning that we intended to stay a long time as we did not have our children for the whole night and it was our first time out in a very long while and we wanted to take our time. At no point in this conversation was a 2-hour limit mentioned. I think it's really rude and unacceptable to ask your patrons to leave. We were getting ready to leave anyway but how does he know we were not about to spend more money and his establishment. In fact, they didn't even know we had just paid the bill when they came over to tell us to leave. Needless to say, we will never dine here, again.

First and foremost I will say that this is not about the food. This rating pertains only to the service and experience. We had 7:00 reservations and received multiple texts from their automated service welcoming us and expecting us. We get there at 6:50 and they cannot seat us yet. This is fine because we are early. We cannot sit at the bar because they are running so late it is filled to capacity by other people waiting. So they ask us to wait in our cars??? 40 minutes later we have no table yet. They were running so far behind but they can’t text or notify me with an update using their service that sent me a total of 4 other texts after making the reservation. And then after 40 minutes we were informed there was only one couple ahead of us. As he says that they come and retrieve another couple who is waiting and so I reply that we must be next. He then says we’ll NOW there is only one group ahead of us. Which is it? Needless to say they need to work on the service part. That’s the only lower reviews you’ll find here...service related it seems. Our group of 4 ended up going to very nice place a few minutes away who accommodated us immediately.

Having been in the service industry for 16 years it’s hard to even begin how I felt leaving this place. The food was mediocre at best. But the service. My lord!! We had been traveling all day, been in the car. So obviously we were not exactly dressed up. This place was in the same parking lot as our hotel so we decided to just go there instead of looking for something else. The service, I can not get over. The bartender did not try to strike a conversation, never asked how our meals were, did not deliver rolls, etc. the list could go on. I guess unless you are dolled up you will not get good service. I still tipped well, to hopefully show the bartender that some times you shouldn’t judge a book by its cover. 🤷🏽‍♀️ This will not be the first place I’d recommend.