Marks And Spencer

Great customer service from a lovely assistant called Maggie. Stopped what she was doing to assist me and my daughter when we couldn't find the tights in the colour we wanted. She ordered them in and had them sent to a store nearer to us which we collected within 24hrs. Also used a 20% discount which was on my Sparks card so very happy shopper! Thank you :-)

After visiting the store on Saturday, we decided to have some food in the restaurant, sadly they had run out of the gluten free range of sandwiches, my wife asked a member of staff Mr Ian Brown if they had any more available he checked the kitchen and told us that they had sold out, he then asked us to wait while he checked in the main store, he returned with some rolls and said that he would ask the kitchen to prepare something. He returned with some cheese rolls which allowed my wife to to dine. Thank you Ian you went beyond our expectations and can only wish all staff took your approach to the customer. Thanks again. Ron & Barbara.

Had a good experience shopping in this store on a cold winter day in mid-February. Heaters at the entrance worked well. Things I loved: aisles wide enough for 2-way traffic, £5 meal deals, the huge range of food and very friendly floor staff. I only visited the food hall on the ground floor so I can't comment on the cafe and gents department on the upper floor. M&S is definitely worthy of my recommendation as a 'must stop by' destination in the UK.