Saqib Moosa
Located on top of a store, you can look over the store itself and it is just a really nice and peaceful setting and looks very open as you sit on the gallery. Almost feels like you are on the first floor of a mall except very reachable with parking etc. in the retail park.
The service was a bit poor with them getting my order wrong and then me having to ask repeatedly for cutlery. They seemed quite understaffed. Expect better from Starbucks.
Fay Harvey
Great service. Pleasant staff. Helpful. Cosy place to be. Happy with my extra cream
Cath King
Asked for something not on their menu and they were able to make it for me. Friendly staff. On occasion when it gets very busy it can take a while for tables the be cleared, but otherwise lovely venue. Although it is upstairs it does have a lift.
Kristin MW
This is an excellent airy and open Starbucks location located inside on the top floor of a New Look in the Ricoh Arena shopping center.
The staff here are always very personable and sometimes even remember me! There is a nice collection of Starbucks mugs from their employees of places around the world they've visited.
It is usually busy, as every Starbucks I've been to in the UK is, but it's easy to get your drink quickly enough. Sometimes there's no wait at all and you can zip right through!
Seating can sometimes be limited, as a lot of business men take up tables for hours working and having business meetings. And sometimes the tables are in desperate need of being bussed... but all in all it is a great calm and chill location.
Aside from the annoying loud Skype conversations of people sitting near by, all in all I give this place 5 Stars. I wish they had longer hours though (due to New Look) Yay for Starbucks and their tasty drinks!
Chris Foulds
A decent quality starbucks hidden upstairs in new look, a welcome break when out shopping
David O'Malley
Great sanctuary for people like me who hate clothes shopping! You can relax with a coffee whilst your other half tries on several outfits. If it had a bar and a pool table it would get 5 stars! lol
Manpreet Singh
Nice and quiet environment. Although the employees were not fully aware of vegan options, they were helpful because they checked the ingredients list and were able to identify drinks that were free from animal products.
Ali Griffin
The staff are always friendly and there is fast service even if it's a big queue. They make the drinks to your requirements. Food is exactly what you expect from Starbucks.
BENOIT DUFOUR -LONDON-
Great service. Stayed to work, and staff came to my table to take orders and serve, like a proper continental cafe! Well done !
V Turner
I met a friend here for coffee. It was nice to sit above the shop below and people watch while we chatted. Good coffee, but expensive for anything else
Chris Jennings
Beware men! This is strategically placed at the back of a clothes shop. So if you're invited for a coffee, you are unlikely to come out with just coffee breath. Joking apart is nice.
Stephen Gray
Good coffee shop within New Look Arena Park. Lovely decaff coffee at normal prices nothing added as Caffe Nero do. We will be back when in Arena Park again.
Agnius Silas
Nice and friendly staff, quick service, perfect quality drinks. Love to visit this place after shopping.
Lin Armstrong
Excellent breakfast. Can deliver on gluten free food . We had a relaxed time
Vicki Sutton
A really friendly place, great chai latte and service. This is always my place of choice to come and hang out. :)
Dean Seyman
Coffee not warm enough , poor service , didn't have the normal pikes coffee and looked scruffy in there .
Teresa M O'Donoghue
Cleared my own table - yet again! Huffed at when I asked lady if she would please wipe over :/ Rude service, got our order wrong (ok these things happen, not a problem) however a real bad attitude when I nicely pointed out error! I was made to feel an inconvenience! Same member of staff with same bad attitude on 3 separate occasions.
One morning a meeting was taking place with Starbucks training or management WOW! What a difference in staff attitude, and I've never seen the place look so clean & tidy & every table cleared & cleaned too!
Roy Ward
Friendly staff, especially the cute bear barista.
Very nice layout, comfortable chairs, overall a pleasant experience.
Paul Brown
Just bad service and attitude from a few members of staff. I have had two awful experiences here one that was resolved with the lovely manager who does not work there anymore so fresh slate from there. Then on Friday last week the shop was empty and all I wanted was my change swapping for a £1 for a trolley in Tesco and as a regular customer (although not seen this girl before must of been new) and as there was no one in there she said “no” so I got rather annoyed told her how ridiculous it is, she said “against company policy” so she went to ask Manager who also said no. He was a nice guy new in the job and I explained I’ve never had this problem in Starbucks before. Plus to top it off I saw a member of staff walk into back and give me a “dirty” look - bad attitude, no apology - nothing at all. I told her manager this but didn’t feel the problem was resolved in the shop so sent email to head office. Fantastic response time but my biggest question to them was “is it company policy?” They dodged the question twice and said: “they will investigate with the store” not really the answer I was looking for. If they had said that yes it is I would not even be writing this.
Go to another Starbucks never had such awkwardness from any of the others Starbucks normally go beyond what I’d expect with customer service.
If you are spending a premium for a drink you should not get that bad service and attitude.
Louise Richardson
It was ok. Asked for extra hot drinks as they always make them cool in this starbucks and guess what they were cool and had to send them back. Seriously how hard is it to get a hot drink in Starbucks. Second time round nice drink but annoying when you've asked for if hot in the first place!
Michele Paris-Morgan
Coffee is never particularly hot and the seating area never looks very clean
Chris Leaver
Fantastic service as always staff friendly loving the Christmas blend
Sam Wilkinson
Always get an outstanding level of customer service from this branch of Starbucks. Staff are really friendly and accommodating. Whether I am there with friends or have my 3 and 1 year old with me they are always happy to help and very supportive of breastfeeding mothers. Wish al branches of Starbucks were like this!
Sara Mishra
Lovely place..Staff are really friendly and always with smile on their face
Jessica Thompson-Kempson
Always make us a good coffee, come here regularly �
Serose Randhawa
Love this place. Staff are friendly. Facilities are good for those with babies. Pricey though.
Vincent Law
Great tasting coffeeeeeeee.....
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