Tim Hortons

Went through the drive thru at 12:45pm July 6. They made an error in my order so I went back for a correction. They apologized and corrected it but up sized the item to apologize. What more could I ask for? All humans make mistakes. The drive-thru worker went above and beyond to help correct the mistake. That's great service.

This location seems to be hit or miss for me, and unfortunately, the 'misses' are likely out of their control. To start though, their staff is always really friendly and efficient, which is hard to come by sometimes. I also know that this location supports a lot of local charities and that's so admirable. The team works hard on getting to know their customers by name and I really appreciate that. Some of my frustrations- I waited in the drive thru on a very busy morning to order oatmeal, just to be told they don't sell it - despite it still being listed on the menu. I then had to sit and wait for everyone in front of me to finish before I could leave. This has happened a couple of times with other items too. I just wish there was a bit more consistency in product availability. Another is that during Smile Cookie week, I showed up at 715am (so still fairly early into the day) and ordered 2 dozen cookies, just to be told they were already out. I waited in the parking lot for 15 minutes while they decorated more. On such a busy week supporting local nonprofits, its so important to plan ahead and be ready. Overall, I will keep going out of my way to go to this location because of the amazing team that works there. Just hope that the company (overall) can help a bit more in the product consistency department.