Firehouse Subs

There were 3 staff members when we went in, no one at the counter. They were all too busy to say hi or to ask what we wanted. They were busy selecting what they were going to watch on TV. It was more important than a customer. I asked about a Ruben sandwich. They said they don't have it on the menu, then went back to flipping through the shows on the TV. I tried again with a different sandwich which was on the menu. They took the order, gave me the sandwiches and I left. It wasn't until later I discovered they left the cheese off both sandwiches and they were dry, no condiments. First and last experience at this store.

Gluten Free bread is wonderful at Firehouse Subs in Denton at Rayzor Ranch. The GF bread is not thick like most places, you can actually taste the filling and not be overwhelmed with too much bread. I am so happy they started carrying gluten free bread. I had the Turkey Bacon Ranch on gluten free bread with a pickle and some Lay's chips and a sweet tea. I did not get sick at all. I would highly recommend this location for a gluten free allergy, they were very knowledgeable about the allergy and the process needed to prevent cross contamination. And the staff was super friendly even in a very busy rush hour.

This location has continually gone down hill for months. I placed a order for carryout for my partner to pick up. When they arrived, one of the subs had everything that was requested to be removed. My two soups were also missing. I understand mistakes happen, so I proceeded to call the store to request a refund for the soups and was placed on hold indefinitely multiple times without ever speaking to someone (not even a greeting from an employee). At one point, they disconnected their phone line as well. I really like the food here, but I refuse to contribute to this level service. I can only imagine how their employees conduct themselves behind scenes when no-one is watching if they're willing to do this when people are watching.

Let me start by saying that I LOVE Firehouse subs. I probably eat from there 1-2 times a week 😁 at various locations. UNFORTUNATELY the nearest location for my door dash is this one! Tonight will be the last time I order from there. I have given numerous attempts, but it is always sub par. Not to mention they do not seal the packaging and when received it looks like it may have been opened.

We did a UBER order and when it arrived at my house, order was incomplete. I called and they acted like they could careless if I got my whole order or not. Told me to drive up and they would get me the rest of my order. I told the guy if I wanted to get out and get my order I wouldn't be calling cause it would have been received correctly. The restaurant blamed the UBER drive for my order not being correct.