Jack In The Box

i think some of everything on the menu was in my french fry box yesterday. i ordered a patty melt meal with nacho cheese on the fries there was all kinds scraps in that fry box a complete mess. this pandemic has these places at their lowest i tell you. its getting worst and worst every day look the fries was so old that they had ZERO heat in them like dehydrated fries. i haven't had jack in the box in like 11 years i said let me try them since i was out yesterday . what a big mistake it looked like a kid fixed this meal im serious you see it plain sight shredded cheese you can still see the shreds 🤣 i found so many scraps of other food items in that box i just threw it out by a gas station you have to do better 🤢

Just went through the drive-thru and got my usual, a Jack's Spicy Chicken Sandwich, which I always get because it's one of the few items on the menu I know for sure does not have dairy in it. I'm lactose intolerant, and consuming dairy can make me violently ill. Sometimes the drive-thru operator asks if I want to add cheese, to which I always say no. This time she did not, which was fine since I didn't want cheese. Imagine my surprise, then, when I got home and found a melted slice of cheese gluing part of my sandwich together. There was no way to remove said cheese without destroying the sandwich, and so I was forced to throw it out. Unfortunately I didn't notice this error until after I'd already taken a bite. After all, I never asked for or paid for cheese, so why should I expect its presence in my food? Thankfully I have a couple days off work to recover from whatever hell is waiting for me. It's really sad, though, that yet another fast food restaurant has to be permanently removed from my rotation because of something like this. I actually really liked the Jack's Spicy, but I can't take the risk of poisoning myself just for a chicken sandwich. For what it's worth, I work in food service, and I know mistakes happen, especially since most restaurants are experiencing immense employee turnover right now. Still, we have to hold ourselves to higher standards. It's not okay to poison your guests.

I placed a mobile order on May 15 and hit the button for them to start making my order.. I get to the restaurant and they have not received my order. However, they cannot cancel the charge and I cannot cancel the charge from the app. They have me place a new order at the counter, which was more expensive due to not having mobile app offers. They told me to contact customer service on the website to get a refund. I say, okay, fine. The new order got messed up so I had to come back in and get it fixed. They took care of that but this is just too complicated. It's 2 days later and I have not been contacted back by a manager or corporate. I tried to call the phone number for the restaurant as listed on Google and it is going straight to busy line every time. How else can we get a simple refund resolved? I ended up opening a dispute with my credit card company. This is too much work for what could have been a simple refund or better yet, they should have given me my "second" order at no charge since I was already charged. I ended up spending close to 60 dollars on a fast food meal. And no one could fix this for me in a timely manner. I gave 2 stars because at least the guy at the counter was nice to me. But ultimately this is a restaurant system issue because they could not issue me a refund. Edit: They replied to my review on here asking me to contact them through their website but they haven't replied to two of my emails I sent through the support page in the past 3 days.

I went this morning for breakfast and they treat me really bad on the drive way , the lady was so rude not letting me order because they’re in a rush and then I got home I noticed the entire order was not done how they supposed to do it , I order a burrito and they give me that ,a club sandwich and just bread with the chicken and bacon jam croissant that didn’t have bacon .So I definitely really disappointed with the costumer service and the people that they have in university location .I don’t recommend to go there because you really gonna have a bad experience . I’m so mad my kids didn’t enjoy their favorite breakfast

The manager was running the drive-thru and miscounted my change I handed her a 10 and 5 ones and added a few pennies to get exactly a nickel and a dollar back and she proceeded to only hand me the nickel because she was busy taking three other orders while she was giving me my change so insisted that I only gave her 14 and thought about it and refused to make up for her mistake so I know for a fact she owed me a dollar. I can't blame her too much but for her to argue after and not being able to count as a manager I'm kind of appalled