Frankie & Benny's

Ive always had a good service at the Durham branch. Can be slow when not fully staffed or fully booked though (Ive had a party here as well) . Staff are pleasant. Ive not had everything yet, coffees etc but the food I have received I have enjoyed. Some items are pricey, but I think the FnB menu is overall better than it was some years ago when I travelled to Boldon. Prefer Durham to Boldon, Metro and the Galleries at this time. Maybe in years to come Ill say something different, but I hope not. As an update, I'm still happy with the service and quality of the food a few years on.

Brilliant service today!! Liam served our food & drinks, it was a fantastic experience for myself and my wife who is vegan. Scrumptious new menu and lots of great options. Liam was very professional and catered to all of our needs. Liam asked about all allergies, preferences and pointed out potential options on the lunch and main menu. Will definitely return and ask for Liam! Best Frankie and Bennies in the country in my opinion. Many thanks, Jack & Family.

Food really good I ordered the hot wings and a meaty large pizza. Very tasty and food was nice and hot. The dessert tasted a little plasticy but expected for bought in desserts. Service was great and Jenna ensured we had a great night out. We had a great chat and could recommend anything off the menu. Couldn't fault service politeness and menu knowledge. Thank you Jenna for the great service!

Paid GBP 71 for 2 course lunch for 5 persons including drinks. Restaurant with good food, friendly staff & nice interior. So the price was appropriate. The coffee machine looks great but this might have made my expectations as a coffee lover a little to high. Milk foam on the cappuccino was to airy & thick and the double espresso could have used a few extra grams of coffee beans, I think. I would rate the coffee 6,5-7 on a scale of 10. Even so I would surely come back here for lunch as we really enjoyed it. Get the coffee right and the 5th star is yours.

Had lunch with my sister yesterday at F&B Durham. Nicola was fantastic. Right balance between professional and friendly. Nothing was too much trouble. Felt like a valued customer. Which with large chains can sometimes be lacking. The manager was also helpful and friendly when I had a problem with a discount code. My nearest F&B - Will be back soon.

First time we have been and we with our grandchildren. Very happy with both the food and service. There was a good choice on the menu from not so healthy to healthy and the kids eat everything which says it all. Stephen C served us and could not have been obliging. We will certainly come again when we have the grandchildren as they really liked it.