Chili's Grill & Bar

Just tried having dinner at this Chili’s we’re more than 50% of the tables were vacants. A gentleman who was carrying a trailer of empty dishes came and greeted us at the door and told us that it would be a half hour wait to be seated. He said we had the choice we could either stay and wait or leave, so we chose to leave. This is the most asinine thing that I have ever heard and the franchise owner and chilies corporate should be absolutely upset with this type of response. Totally unacceptable, will never recommend this location to anybody.

Terrible experience. Showed up at 1pm on a Friday to order a queso and kids meal only to be told there would be a 15 minute wait due to staff shortage. Drove 20 minutes and was on a time crunch. There were about 10 tables sat and two waitresses. Manager told me Covid is not over. If you keep giving your failure an excuse you will never be successful!! Place more people on your work schedule! Get back to reality!!

Bartender was not attentive at all. Acted like he didn't want to be there. Even said numerous times that he was "Ready to go" and it showed. He was barely at the bar the entire time I waited for my to go order. I would have liked another drink but he avoided coming back over to check on us after the 1st drink. The bill was wrong and had to be fixed at least 3 times. Items on the menu had an upcharge but it does not say that on the menu as they were using old menus. Guess how we know about the up upcharge? You guessed it! When we got the bill! These things should definitely be printed on the menu. And now the food...Horrible! Unseasoned chicken. Hard rice. The black beans were decent enough. This was the Margarita Chicken. Do better Chillis!

We were the first customers in restaurant on Saturday and the service could’ve been better chips were cold and we received our entrees at different times instead of together my man was almost finish with his meal when my half of sandwich arrived. He ask for unsweetened tea with lemon on the side he received tea with no ice and no lemons. When we were ready to leave he don’t trust the machines at the table and wanted pay by giving them the card but they said they don’t do that so he had to end up paying cash needless to say their tip could’ve been a whole lot better if service was better I truly hope their service got better as the day went on

My experience should be the same whether it’s takeout or dine in. I asked for two honey mustards, I get ranch, I ask for plastic wear and napkins I get none. And please help me understand how spinach dip is “supposed to served cold?” If I could post a zero review I would. The complacency of your take out staff and their concern with their own conversation and not my satisfaction as a customer was disappointing. Will not be back but you don’t care.Not to mention if you offer curbside bring my food out on time! I shouldn’t have to go inside only receive cold food. And when I asked how long my food had been sitting I was told not long. Don’t lie to my face.

The last three times I've been to this location, it was a horrible experience. First of the three was a take out order and every bit of the order was wrong. The second and third times were on site and the servers were incredibly rude! The third time was tonight and we actually walked out even prior to placing an order! The male server was rude, barely spoke, acted like he hated being there and after enduring that from the previous female server the time before, we chose not to deal with it again and took our business to another restaurant. I won't be back. There are plenty of other awesome restaurants in Southwest Durham to frequent that actually appreciate their customers. Choose somewhere else.