![5]( "Recensione")
Throughout the evening as we came in Sarah our sever was nothing but amazing. I had taken my dad and two kids to Toby, hesitant from past experience but did not want to pass out on the £1 half term deal for the kids. I am an Area Manager myself in the hospitality industry and connections are at the heart of this industry. Sarah was attentive, spoke to all her guest in a genuine manner that brought back that human connection that majority of times is missing. She was apologetic for the longer wait, and made all her guest at ease. She was polite and respectful which is always a bonus. Not once did I feel like I was a transaction, she made me and family feel welcome. She was bubbly throughout eventhough it was busier than usual with the deal with lots of families around. She even sang jiggle all the way while carrying several glassware, which was nice to see that she would bring a little spark to such a mundane task.
Thank you Sarah! You are acing it and deserve some recognition.
The Carver Luke did a good job although he could have projected himself more in a happier way, however I understand the long queue probably did not excite him in this particular role. His portions were fair and he made eye contact which was great as well connected with the kids.
Overall, my best experience in Toby Carvery, and I'm hopeful to be back soon with the level of care and attention from today's visit.
Bonus - i booked a table for 8pm, arrived at 7:40pm and was seated straight away! Amazing! Sarah was very helpful in navigating me on the App as it was my first time too!
I told Sarah myself what an amazing job she was doing 😊. It's important to recognise great work when you see it, it's not all about the critical but celebrating the good efforts too!
Thank you
- Completely forgot to add my car reg earlier, I tried calling the restaurant quite late when I remembered at 22:45. I couldn't get through but left a voicemail, if someone could help with this pls. Got so carried away writing the review that I forgot to add my car on the system 😵💫
The food was alright, as expected, but my wife and I had taken our goddaughter out for dinner and the experience as a whole was fantastic. The lady who served us, Victoria, was fabulous. Very funny, engaging, efficient and had our goddaughter in stitches. It made the evening so much more than just a meal out and it came at the end of a very hard week. She's a real asset to the restaurant (and company) and we will definitely return in future. It was a real pleasure and we had a great night out. Thank you.
This is always a firm favourite choice and we always have amazing food, especially for the price!
Tonight (05/09) we had another lovely meal but we wanted to leave a review particularly to highlight the amazing friendly service we received from one member of staff. We couldn't catch his name but he was very tall, has curly hair and is quite young. He was so friendly and happy even though it was quite late on and very warm today. We definitely do not envy him working in those conditions but he was very attentive and did everything with a smile. Please pass on our comments to him, he definitely deserves some recognition!
Everybody else was so friendly too and tonight had a particularly welcoming atmosphere. We can’t wait to come back again soon. Thank you!
The place is great, clean, and family friendly. A little short staffed recently but still runs very well.
Sarah was a wonderful waitress. She was enthusiastic, funny, chatty and polite and made sure to frequently check on us. She was very quick and efficient in getting everything and anything we wanted. Absolutely lovely lady, I'd come back just for her :) x
Cheap and cheerful. You know what you are getting and doesn't disappoint. However 30min stood in a queue for your carvery 😩🤔. Maybe need a 2nd chef carving meat. I appreciate how difficult it is with staff since lockdown.
Staff were changing over while we ate so there was a slight lack of continuity as those taking over didn’t seem to be aware of what stage we were at with our meal. However the food was as you’d expect and there was plenty of it. The ambience could be enhanced by a bit of a spruce up and the grime around the windows did little to inspire us to eat. Overall a standard Toby experience which was satisfactory but not outstanding in any way.
Pujitha Nilanka Pathirana
+4
As always great food, all you can eat breakfast. Nice big car park for customers. Make sure the reg number is entered at the screen by the entrance. It was quite busy when we visited on a Saturday morning with a queue for the counter. Unfortunately I had to wait for some food to arrive as well as they ran out of fried eggs and potatoes.
We had a carvery for lunch to celebrate my grandmother’s 92nd birthday. Nice and spacious so your not sat on top of each other. Food was excellent, and drinks order came quick. Staff and polite and welcoming and restaurant was very clean and tidy.
A relaxed placed to get a roast dinner. Quality is great too. The service we always receive is fantastic, all staff are polite, friendly and professional even when the restaurant is extremely busy. Big thanks to all!
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