Papa John's Pizza

Food out for delivery for 30 mins, turns up cold. Called and explained, I was asked if we had eaten any, just a slice each and a bit of chicken. Advised the best they could so was give me a free pizza next time. I requested a refund and collation of pizza and the guy on the phone hung up on me. I called back and told 2-5 days. That was so so rude on their behalf. Tje delivery driver held his hand out for a tip. (We did have one for him but he assumed) Will never order agaon

1. System didn't want to accept card payment despite several lengthy attempts to pay, I ended up paying with paypal. 2. The nine pizzas I ordered were delivered 1h25mins after placing order = STONE COLD despite assurance from PJ'S staff that they will be delivered hot ( they phoned me approx 40 mins after me placing order that my pizzas were READY , but they didn't have driver to deliver them ... I was told that they will deliver within next 30 minutes . Delivered after 1h25m wait ! This is serious food poisoning hazard issue due to having to reheat stone cold pizzas because PJ put them to the side not having drivers to deliver. 3. When I phoned to make complaint ( as aforementioned, I was told by PJ'S that they will ensure pizzas will be hot), I asked for manager. The pizza order lime call handler said they were the manager, I asked for some refund. He disconnected and phoned me 5 minutes later after "speaking to his head office". I was offered 20% off my £95 order or two free pizzas next time I order. I will not be ordering from PJ'S and I probably spent more money on electricity reheating PJ'S cold pizzas than disappointing refund of 20%. Some pizzas were missing extras I ordered and I paid for too. Disappointed. Will not be coming back. Avoid.

Ordered a week or so ago and the app said the pizza had been delivered, it hadn't and didn't show up for another 30mins, waited well over an hour and a half to get handed stone cold food, rang to complain and was told that I would get the same order next time for free, rang this evening to claim this offer and was told that they had no record of this and there wasn't a manager in to authorise this, lost my business from now on. Bad show farnham.