Marcella's Market Fresh Bakery

I called the bakery to order a Black Forest Cake for my mom's 70th birthday after viewing the photos on their website. When I got to the bakery to pick up the cake the lady behind the counter appeared to be making something for a gentleman that was standing there. Her mask was pulled down to her chin. I'm not some mask Natzi, but it was Jan. 23 and masks were mandated at that time so it struck me as odd that she would be doing that with customers in the store. The cake was in a box with the lid laying on the top of the cake. That is not normally how a cake is packaged (even at the grocery store), so I was a little taken aback. Once I got the cake home and removed it from the box, it looked as if the cake was not finished being decorated. I was having my family for dinner within the hour so at that point, it is.... what it is. I was genuinely embarrassed when I presented the cake to my family. I have attached a picture of the cake. I did contact the bakery the following morning and explained my disappointment. I've attached a picture that they sent me of another black forest cake they did (though larger). I do not think these cakes look alike, so I was very surprised that they did not see what I was seeing. After a bit of a discussion, the bakery offered to refund my money and suggested that I come into the bakery to credit my card. I explained that I wasn't sure when I would be able to make it in due to my schedule/their hours. On Jan. 28 I was told that a refund check had been processed. On Feb. 28 I notified them to let them know that I had not received a check and received a response thanking me for letting them know and that it would be resolved today. I still have not received a check from them. I see the bakery has wonderful reviews, but unfortunately they did not get it right this time

Outstanding! Everything is delicious!! Sandwiches, salads,, cookies,, donuts,, The new location is amazing!! Such a great, cute, clean, friendly atmosphere. Debbie and her team are great!! 5 stars highly recommended !! Everything is top notch quality, fresh and delicious! The sandwiches are outstanding! The.cookies are amazing! And you certainly can't forget the pasties and soups plus more... Highly recommended !!! Thanks to Debbie and her team! You rock! Enjoy!

For being open for 2 months not much to offer, other than cookies. Much of their equipment isn't there to make donuts or offer deli products. No menus to handout other scan symbol on phone. Pricing seemed above average . 6 cookies for $8+. It may be a couple months before they have everything in place.