Piazza Firenze

We were met by friendly staff and shown to our booked table. The drink’s order was served in a timely fashion followed by our starters which were delicious. I can recommend the goats cheese starter as well as the calamari (melt in your mouth soft). My daughters both have dairy allergies and they immediately offered vegan cheese as a replacement to dairy mozzarella. Got to love those vegans. My wife had the seafood risotto which was amazing and very tasty. I had the calzone, the best one I’ve had I a while. Desserts was amazing also and again, thanks to the vegans, they offered a chocolate fudge cake and ice cream (dairy free). The kids raved about it. Unlike some restaurants where can either not find a waiter or they hover over your table like flies, we never had to wait long before someone made eye contact from a distance to check if we needed something. What a lovely experience. Can definitely recommend them.

I was drawn in by the sign outside offering a two course lunch or one course plus drink for £12.95 which seemed exceptional value. The Seabass (a £2.50 supplement) was superb – rustic style with a sprig of oregano on top; and the house white was decent after it had had a chance to breath and lose the initial funk. The service was mediocre – the man was surly, and the girl didn't appear to speak English, as experienced by another table trying to get their extra pizza that they'd sent to be boxed returned to the table. Unfortunately when it came to the bill, I had been charged the full menu price for the food and drink. When I pointed out the mistake, the bill came back with the wine changed from small white to large red. (I'd had a large white and would have expected to pay the difference, but not a separate full price main and drink, since I'd ordered off the set menu, and the drink size was asked for when ordering). By this time my parking had expired, and I didn't have a phone signal to renew it, so left to pay at the machine while they sorted out the bill. When I returned I was presented with the same bill again. I tried to explain the issue, but the man belligerently insisted that it was correct. Although he offered to comp the meal it was done in such a negative way that it was clear that it wasn't a gracious offer. I insisted on paying, but only the correct amount, and calculated the total cost for him – £12.95 set menu, £2.50 supplement for the Seabass, £2.00 for the difference in price for the wine, plus £2.18 discretionary service charge (that really wasn't due at this point for the service received) for a total of £19.63. not the £26 bill I was originally presented with. The man wrang it up for £15 and I wasn't going to argue further, so paid and left with a sour taste from what should have been a pleasant lunch. I'm only dropping one star despite all this, as the food was excellent, but they really need to get their act together on the service. Despite the excellent food I would be reluctant to suggest it as a dinner venue due to the lack of table cloths, and cheap paper napkins. Perfectly acceptable at lunchtime, but brings the tone down on the evening. And watch your bill!