Asda

I visited the opticians in the store a few weeks ago to order some new glasses. I was greeted with a warm welcome from Emma. She was very helpful and helped me select two new frames, one with reactions lenses and the other with sunglasses lenses. When I was contacted to come and collect them two weeks later, Emma noticed a problem with the arms on the frame of my sunglasses. She apologised and promptly ordered a replacement. Unfortunately I was due to go on holiday for three weeks. Not a problem Emma said, they will be here when you get back. While I was on holiday, I received a text message from Emma to confirm the replacement frame is there and I can arrange to collect it when I get back home. I would like to put a big shout out for Emma. She really went above and beyond. She is a credit to your company.

I use click and collect at Grantham ASDA every week. I’d like to give a shout out to Gary who works the click collect. Gary is always pleasant, courteous, prompt and professional. It’s nice to see a smiling face and share a bit of friendly banter during these trying times. Thanks Gary!! And thumbs up to you and your colleagues.