Our first same day experience began at the soft play which is very dark and seems unfriendly for me but the kids was having fun. The kids definitely need to be dressed for a very hor experience if they are older than 4 since they will have the chance to run and jump. The staff from the soft play was kind of unfriendly and seemed unexperienced. They saw me giving the two of my kids some food, at the table, when the other one was eating at the party and they told me the outside food is not allowed. Honestly I didn't know since they don't sale any food except crisps and sweets, but the way they wanted to kids to stop eating food inside at the table was very rude and stupid Honestly. I said I will stop giving they food and I closed the box but they pretending for the kids to go outside instantly to finish eating (some rolled pancake). I explained it will never happen since they are not wearing shoes and they will definitely finish eating at the table. After the party we went to the pub and the food was okay. The service was good but not excellent like the food too. The staff didn't had any smile to share with us, especially the bar staff when we ordered the food. The lady toilets was soo smelly like all you want to do is to run out of there, to not forget we are talking about a food place. The soap dispenser was to tall even the 9 yrs kids wasn't able to reach to the soap and in the corner for other people to wait till you finish washing your hands. I do really hope some changes will be made in the real time since it is a very good rated place.