Laurence
Huge respect to the staff here that put in a lot of physical effort to make coffee all day, always cleaning up after people, only to deal with karens like the ones below on a daily basis that go on a power trip and make a scene over assumptions just because they are not happy with themselves.
Geoff Clarke
Lovely maple hot chocolate and a nice bacon roll. Good service today.
Christine Holden
Whenever i go to Hitchin and if not to busy I like to pop into Costa for a flat white and sometimes a pastry. They still make best flat white I asked for extra hot and frothy it was. Even when very busy staff have always been polite I cannot fault the customer service so thank you guys see you very soonđđ
Dorothy Bentley
Always a good place for meeting friends for a chat. Good selection of food.
Jeremy hudson
Was here on Saturday 6th. Lunch time. A very busy time of day Iâm guessing. Staff politely asked me to stick to the social distancing stickers on the floor (which I happily did) staff are friendly and happy and got served very quickly and professionally. A young lady was guiding people into the shop and was very helpful! Please pass on my gratitude towards the team that was on shift that day and I will visit again to get that same great service and small slice of normality
Terry Nicholls
Fantastic little coffee shop in Hitchin, the large coffee is so big, the cup has two handles. Good strong flavours too.
Holly S
The friendliest staff who always put a smile on my face in the mornings, coffee is always brilliant quality and the pastries & cakes are fab! A big thank you to all of the staff for their amazing customer service even during their busy periods as my orders are always ready in a flash and served with a smile :) The team deserve more praise than they receive from these reviews!
Anita Greencard
Came here today. Store was rammed pack with customers and only 2 staff members (was short staffed according to staff member on till) Every table was taken but chose to takeaway. Was served quickly and efficiently by a staff member who was happy and cheerful (great at upselling) coffee was extra hot, as I asked it to be. Team were helpful with all customers despite being so busy. Great communication between them and running around like mad!! Store is slightly dated but that doesnât affect the taste of the coffee (like some of the comments Iâve seen about the decor đ)
Please pass praise onto the team that was working that day! Very happy with service, will be coming back again
Caroline Pinto
Great location!
diane leach
Although this Costa gets busy,especially around lunchtime, they do have the staff to get the queue down quick! Unless they are training! Always nice to have a coffee here but I feel more attention to whoever they employ to clean the toilets..Ive been going to this Costa for Years and fed up of clammy wet floors and dirty seats..under the seat and around...we all know toilets are a school for bugs..but especially in a place serving foods/drinks and the staff use it too?
Victoria Byrne
âLovely friendly staff.
âgreat atmosphere.
âgreat service.
âfantastic coffee (as always) đ
âgood amount of seating - can get busy during lunch hours and weekends.
Store could do with being refurbished/updated
Andrew Laird
Great Coffee & nice staff, always have a coffee there when in town
Dorota Donigiewicz
Fantastic service on Saturday,15th of May at lunchtime.
I came in with my 3 year old who was in need to use the toilet.the lady at the till (I think her name was Denizia) politely informed me that toilets are for customer use only.i said no problem,let me order before we use the toilets.my 3 year old was happily chatting with her.
I can only imagine how much trouble the staff get for because of the social distancing rules so upon finishing in the toilet and coming to collect our drinks,we were given a buscuit to enjoy and to say thank you for our understanding.
Regardless - the staff at this place are amazing and the drinks are to the usual COSTA standard - you always know what you are going to get :)
Thank you all so much!!!
Holli Mitchell
Just too loud even sat close to the door
Jo Masters
I'm giving Costa in Hitchin and probably everywhere a one star. Totally gutted to watch trays full of fresh produce being removed from the chillers at the end of the day today. When I asked where it was going I was told that it would be thrown away because it was company policy!! Staff aren't allowed to take it, you can't donate it, you can't sell it reduced (I would've bought the lot and taken it to the homeless locals or the shelter in town) Costa you've got to think about changing your policies I'm still angry, what a waste of food and packaging. I won't be returning. ïżœ.
Trish Steele-Lewis
Hitchin Costa is nice but could do with some more comfy chairs . Love the new Cortado, think I'm addicted to them lol
Stephanie Canalella Principessa Siciliana
Most disgusting toilets I have ever see avoid this place hygiene sucks
Joanne Davis
Very good service. Staff were quick to clear tables. Clean toilet.
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