Marks And Spencer Cafeteria

Staying in Drumnadrochit for the week and popped into m&S in Inverness for a bit of retail therapy, my husband found 2 jumpers and 2 packs of socks he liked, we headed for the checkout and a lovely lady asked us if we had the app, being nearly 60 and not very technical we didn't, she said how easy it was and showed us how to do it and told us all about the offers and discounts, so we went outside and got the app, we looked at the offers and we added 10% discount offer, so we went back in and I then decided to buy myself a few jumpers from their new range and we went back to the same check out to pay, the lady and her colleagues were just so helpful, we got £11 off our shopping and have more offers waiting to be used. So we are feeling extremely happy with the care and excellent level of customer service we received by the staff. Nothing to much trouble and went out of there way to help.

I didn't visit the shop but I am incredibly grateful for Ross who helped me find my hand bag (with passport in) when I left it at the bus stop outside. I was very stressed when I called him to ask for help, he jumped into action running down the stairs towards the bus stop when the phone got cut off. He then met me as I arrived and showed me to the shop where it has been handed in. Thank you.