Nice store on a retail park with plenty of parking. Cafe & toilets.
Very good electrical department and all stall in every department very knowledgeable about goods.
Probably one of the only haberdashery/ sewing apartments left.
As expected the customer service at John Lewis is always fantastic and the prices of the electrical items I was looking at were much more competitive than I was expecting.
The staff in the electronics department were really knowledgeable and helpful. I also liked that there is never any pushy sales tactics that is often frustrating.
The only reason why the store didn’t get five stars is because the items I wanted weren’t in stock so, although I could get them delivered, it was a long way to go to not be able to purchase the item I wanted.
This is a very well appointed store. I returned a purchase (a faux fur throw) which was brilliant, but the colour just didn't look right at home. It was no drama at all, service with a smile.
Colour matching seems to be difficult in many stores. The lighting can affect the colour, which is as difficult looking at products on websites.
JLP customer service is superb, and this is one of the few places I am happy to spend time wandering around as there is so much to look at.
![5]( "Recensione")
Exceptional customer service from John Lewis.
Not wanting to have to travel to Ipswich I bought a TV online from John Lewis, however I did have a problem with it once I'd set it up.
While having to go into Ipswich for a car service, I called into John Lewis on the off-chance they were maybe able to help me, instead of having to use online AI chatbots, much preferring the direct human approach.
Looking for someone to speak to, a young man, Matt S asked if I needed any help, yes, I replied, and explained the situation to him. He soon understood the problem and suggested I take the TV into the store, so he could help me.
This I dully did, and I have to say Matt S is the epitome of outstanding customer service, he empathized, took ownership, and found a solution to the problem. Coupled with his good technical knowledge, he was able to give me a number of acceptable swap options.
I have to say I was half expecting to hear 'computer says no', or 'sorry we can't help', but no, Matt S had a positive, can do attitude.
Thank you, Matt S and John Lewis.
On 9 June we bought a Bosch Induction Hob from a very knowledgeable and helpful Partner who gave good advice, and researched the item thoroughly for us to make sure it will fit the existing space. Unfortunately I didn't make a note of his name; on our receipt is 'Asst IW2018' which I hope will help identify him! So of course we bought from JL rather than anywhere else.
Ian Crane IP1 3RL
i just go here to play with devices, staff are lovely but sometimes they aren't completely on top of technology
iphone 15 bad, camera is just not th ebest
There is an expectation on the level of service and quality of product before you even enter a store with John Lewis above the door.
That expectation was, in my opinion, met and exceeded at every turn.
The staff of whom we interacted with a few were professional, helpful and welcoming.
The store is well lit, well laid out, with plenty of space in both the store and the carpark. .
Couldn't recommend John Lewis Ipswich and its staff more highly.
On Mothers day I took my daughter's MacBook that we purchased in store as it was locking her out. I spoke with a tech guy in store called Kevin who could not have been more friendly, helpful & knowledgeable. In no time he had us back in and even updated our settings for us, he was so patient and a real credit to JLP. This is where JL are strong, they employ lovely patient staff who are happy to help, I would not consider buying any large purchase from anyone else. No problem is ever too small and I cannot thank Kevin enough for all his help.
We pop in here every Christmas to look at and buy Christmas presents. They have a very large selection of electronics and home goods with Waitrose right next door.
The café is OK with coffees and cake after a hard morning shopping.
TBH the best thing I've found here was a wardrobe that fit exactly in a nook in our smallest bedroom. We were searching for one for about 3 years before finally found something that fit.. and it fits perfectly.
John Lewis is a nice place that we will go back too every now and then...
Fantastic service on thursday. Michael in the bed/mattress dept was very knowledgeable, good advice given. Mattress purchased for delivery next week. When I explained I had to have a back procedure next week, he arranged for it to be delivered that day.
Imagine my surprise when a gentleman appeared in his own car with the mattress in the back.
I was so very grateful.
Thank you so much for brilliant and thoughtful customer service
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