Dunelm Mill Cafe

Lazy staff on their mobile phones, one in particular refused repeatedly to support looking at for a stool on the 4 times of asking..:then used toxic language shouting intimidatory language when my husband found the stool he said they didn’t carry at all…then had the effrontery to walk straight up to the manager and I as we were speaking asking “Can I help”…wow what a dreadful member of staff who clearly can get away with bad attitude and bad behaviour…and being lazy while having a personal chat on his phone on the shop floor…🤗🤗 I feel for the lovely manager having to deal with and at the same time do the jobs his staff like this one should be doing…thank you to the manager 😊

Was taken to the Keighley store today. A fire alarm resulted in staff helping the public to leave safely. The process was beautifully managed without any sense of panic. When we returned the incredibly helpful cafe staff returned my abandoned glasses and another delightful lady helped us down to the till with our shopping. Keighley dunelm is a great shop with marvellous staff. Good to see how excellent they are in an emergancy. Thanks all round!

Always a great shop to look around and buy something that you don't really need but it's so tempting and easy to get carried away with yourself in here. Generally good quality things, the cafe was ok but a little bit expensive for what you get but you can see the prices before you order so not really a valid complaint. Clean and tidy with toilets.

Good choice of products and some nice products to browse without intrusive staff. Nice cafe too. Special recognition to such a lovely smiling checkout lady ( blonde hair, glasses, fringe and hair tied back, on duty Saturday pm). Every time I stand in the queue, she is smiling, helpful and super efficient.