Bradley Cuzz
I want to express my heartfelt gratitude for the outstanding service provided by Jo on Tuesday, the 17th, around 18:30, as I celebrated my grandparents' anniversary at your establishment.
Jo's warm and welcoming demeanor immediately set the tone for our evening. They went above and beyond to make this celebration extra special. Jo's attentiveness, menu knowledge, and ability to enhance our dining experience were truly exceptional.
In summary, Jo's dedication and genuine care made our celebration truly special. We will return for the exceptional service they provided. Thank you, Jo, for going the extra mile to make our evening memorable!
Warm regards,
Mr. Bradley
David Ward
All the staff from front of house to bar and serving staff were excellent! The food was exceptionally cooked and the presentation was great. We will definitely be back. 100% satisfaction
ParkinsonHD
Came in this Sunday for the Arsenal v United game. First time trying hop pole and was a good vibe to be in. Alex (the tall one) was very chatty and friendly. Made me and my pals feel very welcome and has persuaded us to come back for the next game. From perfectly poured pints to a stunning atmosphere, can’t go wrong. Will be returning, thanks Alex
Ruth Murray
Staff were exceptionally helpful. We had a child who is very aĺlergic to milk and eggs and staff were extremely thoughtful and helpful.
We were in the end small room. The room was very squashed and very warm as there were no opening windows. (We were a big party and had added two extra people on the day so this may have been why we were squashed)
Alison Smith
Staff are extremely pleasant, welcoming and helpful
The menus choice and quality of our food was amazing. A wonderful experience. We rarely go out to eat but have been so taken with The Hop Pole that we've been for lunch 4 times in the last 6 weeks. And I'm going again next week 😊.
Super food at really good value in a really friendly surrounding.
Ty Gillies
Lovely little place, great staff and brilliant food!
Wendy Bell
Staff were very pleasant and accommodating. I booked the day before on line to be sure of a table to attend with an elderly mother in a wheelchair . I travelled down from Newcastle so needed to plan ahead . We were greeted with a smile by the lady . All was well until I requested the “Sunday Best Turkey dinner “ apparently not available as were all the other Sunday Best lunches . This is advertised on the website and at each table ! I researched this prior to booking as we were on foot and it was then too late to go further a field . To say we were disappointed was an understatement. Website needs to be updated please ! Whilst mums gammon and chips were lovely it wasn’t a turkey dinner ! PLEASE UPDATE YOUR WEBSITE OR CAN SENIOR MANAGEMENT ASSIST AND SUPPLY THE FOOD ! FYI My salmon dish was very good indeed !
Ernest Thompson
Very tasty lunch at the Hop Pole on Willerby Road. We chose from the 2 for £10.50 menu and selected fish, chips & peas and gammon steak from plenty of options. Added fruit cider for drinks. Both meals were brought by friendly staff in good time. Excellent value from this popular public house. Recommended.
Aimee England
This food is what dreams are made of ❤️ fantastic meal! Starter of Southern fried chicken and halloumi fries, salmon sizzler and the goodfella burger for mains. So much flavour!
Michele Tuttle
Enjoying the revamped Hop Pole and the new menu is delicious and very reasonably priced. I think some consideration should have been given to the size of the bar in comparison to the number of tables and, therefore, number of customers, as every time we've been in the queues have been terrible. More bar staff would be good too. However this won't stop us going back
G Southwick
Met up for a leaving meal with work colleagues 6.0pm. Directed to booked table on arrival with staff asking if they could get us anything. Ordered food was informed there may be a slight wait as a large party had just ordered. Wait was not long and the food was excellent for all the meals . Staff were very pleasant and helpful all evening.
Laura Jones
had a lovely meal yesterday with parent 2 burgers and steak meal always have a nice meal came piping hot great value for money Great cocktail's too
Karen Harrison
Always been a good place to eat with great staff...last night was something else, 3 meals, 2courses all outstanding!!
Martin Shaw
had a lge mixed grill food excellent,wife had a lge burger and all the trimmings she loved it we had a voucher for 40%off main meals so price was excellent service excellent waitress very pleasant overall excellent experience if you haven't been you don't know what you are missing 20/20 😁👍
Ethan Lake
The food was absolutely amazing and the service from staff was amazing very well catered would definitely recommend
Jade Ellis
Good service as always polite staff always willing to help, the food is always cooked well and nice but I did prefer some items off the old menu, don’t get me wrong the new menu a lot is still on there but some stuff as gone that was better also be Better if the hot dogs on the menu was proper hotdogs haha but there still nice no complaints just what I personally prefer :)
Ruth Westoby
3 of us had a jacket potatoe with chilli think they used one portion of chilli between 3 of us and looked watered down!! Not impressed! I complained and was told it was portioned! But would bring some more, when they finally brought some 10 minutes later I had already eaten my food as didn't want it cold. AND we definitely did not get a full portion judging by the 2 portions they brought out later....it's a no from me!
Paul Brighton
On top of good staff there food is good especially for the price. But they get the little things right which is why I go back. E.g the hot water tank for the unlimited tea on breakfast has no limescale inside, sad as it seems most places seem to skip these little things. It is more of an adult pub but a great kids menu and my children like going back due to the food and how nice the staff are. Top to bottom it's rite
Mandy Bradley
I always find dining here is a hit and miss, sometimes its a good pub meal other times it is just shocking.
But last night was by far the worst, never in my life have i had to send food back to the chef because its unedible. The steak tasted of burnt plastic, the taste is still in my mouth a day later. It was awful. The onions nearly make me vomit because they tasted that bad. Normally i will eat it because im hungry but last night it was just awful, i physically couldnt do it. I ordered a starter,a steak and a side of onion rings. I sent back the steak as it was unedible and i received a 50% refund from the cost of the steak because i got £5 off my entire order, even though i ordered more than just my steak they thought making me pay £5 for my meal was an effiecient enough way to deal with it even though i didnt eat it and i sent it back. I still paid £5 for that pleasure. And the skillet wasnt even sizzling.
She tried to blame it on the skillet why it tasted so bad. But one of our friends had it on a plate. And it was still just as bad. So her response was just ‘oh i dunno then i dont like the skillets’ really professional.
I am absolutely appauled they think they can decide that because the meal was just shocking. I will not be returning to this place for food again. Absolutely disgusting.
The table behind us had dirty dishes and glasses all over it for atleast 30 minutes before anyone decided to clear it away. Even though people had walked by and seen it. Nothing was done.
We wasnt asked how our starters were as my friends who we went with had chicken drumsticks and they were rock solid. Food was awful last night.
Then the ‘pub quiz’ came on just when i thought the night couldnt get any worse, even though we was sat in the back, they had the loudest speaker behind us just to make sure we couldnt hear each other speak. Its just rude not everyone goes to the pub for a bloody quiz. We was in the back room. They should have quiet spaces for people who want to talk to their company.
Then when we went to the toilet one of the ladies toilets didnt even have a bloody toilet seat. It was like being in a run down club in town that cant be bothered to fix things. Its meant to be a family fun pub! I was ashamed to of taken my friends there, never mind a family.
Management needs a reality check on their standards as it was just attrocious.
Seriously gone downhill.
Lyn Boothby
awful burnt pie....it was nearly black and very chrispy.......and lagsagne was top bottom pasta with awful mince inbetween with gravy on it yuk sent pie back n swapped and got free drinks for out trouble....glass was dirty and I thought cocktail came with fancy straws n unbrellas?....just plain glass bit fruit in bottom...last staw was dirty stained loo seat on way out I couldn't even use loo went home very disappointed and still hungry.....eaten her quite a few times no bother looks like they spent all monies on fancy wallpaper and should sorted menu....
Nici Hoole
Menu looked tempting and the place was quite busy it was new years day also. Ordered the chicken steak combo . The steak was lovely and cooked just right but the chicken didn't look appealing it was quite dry and was only just warm. Chips were very tasty I asked for peas as an extra amd this was no trouble . Staff were polite and helpful and a great atmosphere all round we had a pudding and that was really nice too. My 3 star rating is because of the chicken and the pudding came in a massive flat tin dish thing and didn't get much custard but overall would visit again if in the area
Elaine Rusty Morfitt
Friendly staff and land lady! Good pub grub, lots of space inside and out and great for wheel chair access xx
Susan Smith
Called in on my way to the theatre for tea with a friend . Had the meal deal of 2 for £7.50 , we both had the fish and chips , it was a very generous portion and lovely and hot ( very good value for money )
Becky Bottomley
We were lucky enough to try the new menu tonight for free! From start to finish the meal was lovely, freshly cooked and tasty. The steak was cooked perfectly and the portions were huge! A massive thank you to the manager for great service and to the chefs who cooked our meals�
Sophie Rood
After waiting 30 minutes for 2 meals and a kids meal was a joke for a start! My mums meal came out in a horrible tin dish what you would stick in the oven! I had fajitas which came with steak chicken peppers and onions, the peppers and onions where barely cooked the soured cream was curdled and the meat was burnt. Didn't want to make a fuss so I tried to pick the burnt parts off. After making a wrap and started to eat it and all I could taste was burnt grit. There was 2 managers sat on the table next to me interviewing, after they finished I shouted of them. Don't know if they were ignoring me because they'd heard me saying how bad it was and didn't want me to complain in front of the lady who was getting interviewed but I was shouting loud enough for there attention. After asking the waitress for my money back they asked if I just wanted another but after waiting half an hour id just lost my appetite got my £9.99 refund but no apology what so ever. Service is shocking and the chef needs sacking! Absolutely appalled by the food and service of this place!
Janet Jude
Went last night and had a steak and my partner had a burger. Both meals were served piping hot and were lovely. The staff are friendly and we enjoy going here for a meal! Thank you for looking after us
Graham Dawson
Eaten here a few times.....not bad pub food...had the chick tasic....or what ever it was called yesterday.....the half chicken was very tasty and moist....the chicken kebab was nice if a little dry...the southern fried chicken was edible...the chips and onion rings were ok...the gravy was tasteless and the corn on the cob was stone cold. But besides that it’s all average will eat there again but wouldn’t go out of my way to eat there when there’s a lot of other pubs doing it better
Kelly May
We booked for new years day for breakfast as there was 18 of us the food was really good everyone enjoyed there breakfast very good value will be visiting for breakfast again
Neil Till
Just had a wonderful Sunday lunch best I've had in a pub in a long time even though there was a slight mix up with food the experience was excellent got a free drink because of mix up thanks for a very nice meal
Dawn Wales
A party of 16 (plus high chair) of us have just been in for my son's 6th Birthday tea. The staff really looked after us since our first call to book. All meals came out quickly even though it was busy. Great service & food! Thank you to all of you x ��
Helen Taft
Went yesterday with my children, loads of flies in the side room, at one point about 10 on the tv screen alone, moved into the main dining area of the pub slightly better but still very off putting, shame as we usually enjoy our visit to this pub.
Jo Ollerenshaw
Usually no problem with the food but breakfast yesterday was terrible everything except the hash brown was cold on our small breakfast, but the mega breakfast was all hot!! Also one measly mushroom on the mega breakfast what's that all about?? Very disappointed :(
Lee Kitching
We went yesterday for Sunday afternoon lunch and a couple of drinks we ordered our food and was waiting 45 minutes for it to arrive even though it wasn't busy and wen the food did arrive it was not very nice my stepdaughters sizzling skillet was not even sizzling and the rest of our meals was not very warm and it was very dry and the peas wer all shrivelled up
Mick Reardon
Very happy and friendly staff I would definitely recommend the Hop Pole. The duck is absolutely gorgeous!! We'll be back :-)
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