Not bad on price but no longer great on service and the new look is uninviting. It needed the coffee shop for warmth, atmosphere and yes, customers! Straight lines of tall crammed shelves don’t make it look cheaper, just make it look cheap.
But Jose and Ray are exceptionally good - very well informed & with a natural courtesy that saves the day.
But it’s no longer my first choice, I spend a fraction of what I used to spend there & it’s a chore not a pleasure.
Waitrose takes customer service to the next level. The staff members are known for their professionalism, attentiveness, and genuine willingness to assist customers. Whether you need help finding a specific item or seeking recommendations, the knowledgeable staff is readily available, ensuring that your shopping experience is seamless and enjoyable. The dedication to providing personalized service sets Waitrose apart from other supermarkets.
Top notch food store. Friendly staff, always helpful. Very clean. All the food is fresh all the time. The only thing that is kind of negative is that they don't have a great selection of products. Also most of the products are addressed to wealthy people rather than everyone. But overall an outstanding customer experience.
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