Not bad on price but no longer great on service and the new look is uninviting. It needed the coffee shop for warmth, atmosphere and yes, customers! Straight lines of tall crammed shelves don’t make it look cheaper, just make it look cheap.
But Jose and Ray are exceptionally good - very well informed & with a natural courtesy that saves the day.
But it’s no longer my first choice, I spend a fraction of what I used to spend there & it’s a chore not a pleasure.
Waitrose takes customer service to the next level. The staff members are known for their professionalism, attentiveness, and genuine willingness to assist customers. Whether you need help finding a specific item or seeking recommendations, the knowledgeable staff is readily available, ensuring that your shopping experience is seamless and enjoyable. The dedication to providing personalized service sets Waitrose apart from other supermarkets.
Top notch food store. Friendly staff, always helpful. Very clean. All the food is fresh all the time. The only thing that is kind of negative is that they don't have a great selection of products. Also most of the products are addressed to wealthy people rather than everyone. But overall an outstanding customer experience.
Lovely looking store.
Staff approachable and helpful. Sometimes a long wait at tills until staff jump on to the other tills.
Prices are rather high and product range rather small compared to other high street retailers.
Top quality food. You can taste the difference.
Convenient but limited range of products, car park is tiny and a nightmare when busy, costs £2 that can only be paid by card but refunded off your shopping if you spend £15+.
Always a good shopping experience. A small store but a wide enough food choice.
The friendly staff are always on hand if needed
Great, better than lidls in Leatherhead. Always queues as there too lazy to put more staff on tills Always queues. So I walked out and went to waitrose
If 10 stars were possible, I would give it.
NICOLE'S kindness is second to none and one of those hard workers you need to nurture and keep at all costs!
Nicole was in Lidl and saw my Mother having a difficult time with her bags as she recently had surgery making her unable to carry heavy bags....she's a very stubborn woman....bless her ❤
Nicole was extremely kind enough to offer my Mother a ride around the corner and help her with her bags into her home.
She knew my Mother as she was a regular customer at Waitrose and I hope to see her and thank her in person for the extreme kindness she showed to her in her time of need. For now though....thank you Nicole for your kindness, I am eternally grateful xxx
Nice shop, sometimes the prices are better than Sainsbury's.
Very good supermarket!! Quite smaller compared to other Waitrose & Partners stores. Staff are very friendly. The shop is very clean too. Would recommend to use. There is also a small car park too.
Smaller than other stores but these days it's preferable isn't it. Clean, tidy, nice products, staff always very friendly, especially the blonde lady from Eastern Eu I believe , Em? keep up the good work guys, thank you for feeding us haha
Small but has the basic essentials. I like the fact that they keep on top of food that's coming to the 'use by' expiration date. This ensures freshness. You are assured that you never accidentally buy food that's going off.
It was a clean and tidy, well stocked shop with a vast variety of produce.
Small, but very good shop, standard Waitrose quality, with professional staff. Even in a small shop like this they could manage to separate a little coffee bar which is a good idea to attract more customers to drop in from the street
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