Pret A Manger

I went to this Pret today during a break on my coach journey. When I saw the reviews about the staff, I was really nervous. Being autistic means I sometimes need adjustments or further explanations. When I went in, I noticed the place was very clean and relatively relaxed and more quiet compared to other Prets I've been in (Bonus for me). I joined the queue after deciding what I wanted, the queue was very short and people got served quickly whilst still being talked to by the staff. When it came to my turn, I was served by a nice staff member who took my order and scanned the apple fizz I'd picked. Due to my slight speech impediment, they did mishear which milk I needed. They was completely fine and happy with it. Staff were very chilled and happy to chat a bit when there wasn't customers waiting to be served. Disability awareness and accessibility seems really good in here, including for physical disabilities. The whole place including toilet was accessible to wheelchair users. The staff seemed very understanding and accommodating. The quality of the food and drink was very nice, especially the chocolate croissant! I would definitely recommend this place. If those bad reviews were accurate, then the issue seems to have been resolved.