Papa Johns Pizza

I ordered online the other day and their website stated that my order would be ready in 15-24 minutes. I waited about 15 minutes and drove there so that I'd show up at about the 24 minute mark. When I got there I was told that they were actually 1 hour and 30 minutes behind. There was someone else standing there who had been waiting for his pizza for at least half an hour and chuckled as he stated that he'd seen a number of people show up and leave. I then asked the store to cancel my order then if it was going to be that long of a wait. The guy checked the computer and let me know that my order wasn't even showing up on the system. I understand system glitches happen but there was definitely a lack of professionalism. Apparently they only had one guy who knew how to make the pizzas so this was putting them behind, but they had a good 5-6 people on staff. I couldn't help but think - can't one of you learn how to make the pizzas then since you seem to need the help! Extremely disappointed by the entire experience.

Ordered 2 large pizzas, bread sticks and 2 extra garlic butters. The pizzas were not bad but far from good. The kicker was the garlic butters were upside down in the box and all the contents leaked out. I would have liked to talked to someone and rectify the situation but when I calling back, nobody answered the phone.