Papa Johns Pizza

Called and made an order. Got charged, said it was delivered. No pizza. Called the store. The guy who answered pretended to be a message. I was confused at first but figured it was a real person. I ended up walking down to the location. It was closing and a guy with a limp, was very rude and told me we are closed. Never ordering again

I called to ask a few questions. The gentleman that answered was polite and respectful. He kept a very relaxed and mellow tone. His language was appropriate. He presented great service over the phone. I didn't buy anything, not because I wouldn't but because the phone call was regarding someone who couldn't call and they needed information. Maybe shortly ill order something from this establishment!!

Ordered a pizza from home, for pick up. They stated it would be ready in 20 mins. I got there at 20 mins. The manager, Sam, was on the phone dealing with an issue. He did a great job acknowledging me even though he was dealing with an issue on the phone. After hanging up he checked on my pizza and encouraged the workers in the back to get me my pizza as soon as it came out. This was very thoughtful of him as it had been 25 - 30 mins at this point. He then had to deal with another customer who came in to complain about something. He spoke with that customer one on one and acknowledged their concerns. He was juggling 15 different things at once (not an exaggeration) and yet he remained calm, didn't get overwhelmed by everything, or take it out on any customers or employees. By the time I got my pizza it was maybe 35 - 40 mins after I had originally ordered (double the time they had told me over the phone). Sam apologized and offered me something due to the delay. Overall, it was very busy and hectic in there, and he was dealing at least 2 complaints while I was there, and yet he remained professional and calm the entire time. Under the same amount of pressure, I would have snapped at someone. Ha! He was very personably and had great customer service. I hope he is valued by the owner for how he manages overwhelming situations while remaining calm, cool and collected. You hired a great manager! If you haven't given him a raise in a while, you're not doing right by him.

Not only do I get consistently great pizza from this location. But I really want to thank them even more for a different experience tonight. I was in the store picking up a pizza when a guy, who was also in there picking up food started saying things to me that were making me uncomfortable. I grabbed my pizza and practically ran out the door because the guy asked me for a ride after I told him I didn’t want to “Netflix and chill” and was going to follow me to my car. The amazing young gentleman at the counter immediately caught his attention and told him to leave me alone and not to harass customers and gave me enough time to get to my car and drive away without dealing with the guy. I wish I would have caught your name but, Thank you thank you thank you! You didn’t have to say anything but I’m so glad that you did. Thank you for having such wonderful food and caring employees! I will definitely continue to visit this location