Terri Gallagher
I went to HN Sunday 24/9 needing help with foundation choices. As a more mature lady I’ve struggled to find a suitable foundation for my skin. I spoke to a lovely young lady on the Fenty counter who colour matched and spent some time applying the foundation. She was super helpful and delightful to chat to. I felt no pressure to buy. Bought foundation and highlighter duo and very pleased with both the products and the service. I didn’t catch the young lady’s name but if she’s reading this THANK YOU
Jen J
My teenage daughters and their friends had a lovely experience shopping here. They told me how lovely and kind the staff are but they didn't catch any names. They have noticed that other stores don't provide the same kind and welcoming service as they receive here.
Ana Green
Just the right size. Convenient, elegant and romantic bar at the first floor. Harvey Nichols in Liverpool is a real treasure for shopping lovers
Charlotte McCarthy
I went into HN today for a new foundation. I was greeted by a lovely lady named Betty who works on the Nars counter. She helped to colour match me and took her time to go through other products that go lovely with the foundation. I will definitely be back for more products as I had a great shopping experience!
Thank you.
Estelle Nock
Booked a make-up session with a friend & can’t recommend it highly enough. This is the second time Abby has done my make-up and she really knows her products & techniques. She worked miracles on my 60-year-old skin! Ellen, who did my friend’s make up, was brilliant too. A really lovely professional treatment & excellent value for money.
revliS zalliroG
Staff was very polite and welcoming, I didn't feel pressured to buy something, which ultimately makes me want to buy something. 😁
Malaak Adnan
I had a cut and curly blow at Zest with Dylan. Dylan is truly a wonderful, professional hairstylist and I would 1000% recommend him to anyone. My aunt and I were running late for a wedding and he went above and beyond to make us feel beautiful. Thank you very much Dylan I will definitely be coming back to get my hair done with you.
Kym
Excellent customer service from Nicky on the Laura Mercier counter today 26/11/2022 She really helped me and my Mum. After trying a few shops including John Lewis and receiving rude customer service and getting the feeling like noone wanted to help us we had almost given up but as a last try we decided to go in this shop and I'm glad we did. Nicky was lovely and friendly and seemed so knowledgeable on make up that me and my Mum felt really confident with her judgement and choices of products she found for us and our different skin types. She really took time out to help us and I find that really rare to come by nowadays so I wanted to leave this review. Thank you Nicky for all your help today.
Sam
Had an IV therapy drip (reviv) at Harvey Nichols Liverpool, and wanted to wait a week before I wrote a review. The nurse was very professional, nice and reassuring kept asking how I am doing. I do feel a bit better and will be booking soon for another treatment
Karen Burridge
Went with my Daughter while she was having a find you wedding scent experience at Jo Malone. Robert was lovely who looked after us. Very knowledgeable and patient. Definitely recommend
J W
Very pleasant and helpful staff but stock levels on things were low, which was surprising. Kept saying they could order things in, which isn't really what you want when you go shopping in shops. You may as well just order things on-line.
Sylvia Kokolay
My daughter always go here for her makeup we were out for birthday celebrations, so my daughter in law had a mini makeover makeup purchased we went upstairs for cocktails 🍸🍹very relaxed atmosphere cocktails fabulous.
kaylie fell
Cameron was just fab for my session at Liverpool. Informative on all my treatments & sharing a lot of information that would help with my celiac. The hour flew by with good, friendly chat. Thanks so much ♥️ it’s always a treat getting an IV drip infusion.
hannah coulbeck
Went to Zest and had my hair done by Georgia who was amazing, best hair cut and colour of my life. The whole team there so lovely n made me feel so relaxed. Thank you so much
Nawal Hussain
Had an reviv appointment and the nurse I had was so lovely!! So professional and when doing my injection made me feel at ease, can’t wait to come back❤️
Elaine Alldis
I had never been in here before but wanted a Jo Malone product , which I was told they sold. The 2 girls who served me were really friendly and professional. I only spent £22 but they treated me as if I'd spent thousands. I found out there was an actual Jo Malone shop but because the staff at Harvey Nichols were so lovely I went back to their Jo Malone counter the next day and again the 2 staff ( one was a young man) treated me like royalty and again I only spent £22. They are a credit to you Harvey Nichols.
Stephanie Roberts
Excellent customer service from a lovely lady on the YSL counter yesterday - 5th September 2021 helping me chose make up for my wedding! She was so helpful and very kind.
But the perfume counter Kilian -a different story, a lady just didn't seem interested at all! I think they thought I was going to steal something! Just very rude and she couldn't be bothered! When I first went over there was no one there, so I just picked up the perfume and sprayed it on a card, then within minutes staff appeared from nowhere and also a security guard! She only then was interested when I made my purchase, I wish I hadn't bought the perfume from there as she was just so rude and unhelpful, but I really liked it and I am not sure of anywhere else that sells it, I gave this 5 stars for the lady on the YSL counter though she is fantastic but will not be purchasing any more of my perfume from there again and neither will family and friends.
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