Costa Coffee Lord Street

Meg Carr

I visited at 8am, it is pretty quiet at this time. I had a peaceful breakfast of a latte and an almond croissant. Delicious. Accessible coffee shop, with an access loo. You do need the code for it though which they pop on your receipt if you need help just ask, they are very friendly.

Tim Griffiths

A large modern coffee shop close to the centre of Liverpool and the main shopping centre. Set on two floors with a stupidly located central stairway with a narrow gap between the stairs and the till area, resulting in customers squeezing past others waiting at the till area - really poor design. Visited 22nd April 2024. Four members of staff, and despite being such a large coffee shop there weren't any tables strewn with dead trays, cups or plates. Two members of staff were serving and making the drinks, a third was working hard keeping on top the cleaning and clearing of the tables and a fourth was in the small kitchen area. They seemed to be keeping on top of things, working well. It was such a shame that the staff, who were busy, lost all of their tips, thanks to a preying person, who looked dishevelled, unkempt and dirty who took the opportunity whilst the staff were busy to delve both hands into the tip bowl, removing all the contents whilst declaring "I've got nothing"...witnessed not by myself but by several other customers. Apparently this is a regular occurrence, happening most days and sometimes as many as three or four times a day. Moments later two other men entered the store and tried to steal panninis from the display fridge; deterred on this occasion by another customer. Such a shame as the staff were very friendly, helpful and efficient. The drinks were prepared promptly. A well run coffee shop that has plenty of additional seating on the first floor, with several toilets on each floor. It's such a shame that the staff have to put up with such behaviour and appear to have accepted it as the norm. Level 9 Google reviewer; 1,000 plus reviews, 1.5 million views and over 12,000 photos with over 45 million views and still going strong 💪. Although I'm not enamoured with Google and their service at the moment 🤷🏻‍♂️. They're inconsistent. Check out my other reviews 🌟 🌟 🌟 🌟 🌟.

Wendy Kinsey

The store at Liverpool One was clean, with attentive and caring staff, I asked if they could csrry my tray to the table and they were more than willing to do that.