Burger King

I was treated as a complete fool. 2-3 members of staff standing near the cashiers tol me that I cannot give them my order, I needed to use the touch screen, although no other customers were there at that late hour. I paid for large fries and coca-cola. He wanted to fool me, olny when I asked, why is he serving me a regular coke he said that because there was no more large cups but he didn't bother telling me earlier or refund me. He said I can take two regular cokes instead if I wanted to. Taken advantage of me being tired after a long journey. The vegan whopper meal was expensive. I got home and I could see that I was served only small fries although I paid a large one, there was only one slice of tomato and the lettuce was soggy, the vegan slice in the middle tasted way too burnt and smokey, altogether it was really disgusting. I felt totally ripped off and would never buy there food again. Is there a refund possible? I have got the receipt.

Burger cold, fries cold. Area extremely dirty same untidy. Asked member of staff to tidy up for next customers but refused to do so. Person behind the till simply explained no more table service which meant explanatory to do to make seating area tidy. This was two hours before closing. @burgerking thank you for increasing prices but decreasing service. Very very poor

The staff member who served my daughter one evening was inpatient and rude and obviously not happy to accommodate my daughter's food intolerances. My daughter asked for a plain hamburger and was told they don't do plain hamburgers but she could have a plain whopper! Really! This meant she was charged three times the amount for one dry burger in some bread. She also asked for a regular drink but was charged for a large. Online customer service was just as bad offering a free whopper for the inconvenience, my daughter can't eat whoppers, that's the point! That offer still came with a catch, you have to get the app to receive the free whopper. Triple the cost for an incompetent service, avoid this branch unless you have money to burn and like being taken advantage of.

Terrible service here today from a man (I didn’t catch his name). I wanted to order a burger and to customise it which is not possible on the kiosks (remove mayo and add ketchup on a chicken royale). When I was finally served at the counter I was asked “cash or card?” and when I said “card” was told “use the kiosk” when I said I want to customise the burger, he said “order on the kiosk and then tell me the customisation after” I would then need to wait again for a kiosk and then waste more time explaining the customisation after the fact when all could have just been done at the counter. This is the first time I have experienced this behaviour and poor service at this location, having previously done this here with good service. I told the guy to forget it and went to McDonalds instead where they were happy to serve at the counter.

If you ever are in central London at Victoria station you can always grab your breakfast,lunch or dinner at Burger King near barriers ,team is always ready to help with your choice and recommend according to your need(kids meal,vegan or just a simple meal). I will always recommend this place to my friends and family.