Pepe's Piri Piri

The worst Pepe's I have been to - The food was burnt - ordered 3 XL chicken burger meals - the buns were burnt the XL burger should have come with a chicken fillet hence being called an XL chicken burger - but instead we got 3 chicken strips in the bun and the chicken was burnt - The buns were not the soft type advertised but a cheaper version - the place is run down and not clean at all. Also they had no salt to give to customers to put on there chips! How is this place still going???? This was yesterday 12/11/2018 @ 2 pm

Disgusting place. Chicken smelt bad and didn't taste right. One of the large seats is broken but it's not obvious, when someone sits on it, it moves and can trap ankles between the chair and the ground which is very painful. Also they didn't seem to understand that "no salsa" means "no salsa". The person on the counter also tried accusing me of coming to pick up my food late which is why it might smell off but I ordered in the shop and waited in the shop to be served - I didn't go anywhere! avoid....

Ive been a customer since this restaurant opened, and more recently I’ve always ordered via Ubereats with an average spend between 50 To 60 pounds per order. Issues...... I have never received the food on time ! 1. Orders have mainly been wrong 2. Half the orders have been missing 3. Staff have no customer service awareness 4. Worst service ever 5. Today I waiting over 6 hours for the missing half of my order, which was never was resent by the restaurant. 6. Hygiene is massively questionable I will never use this restaurant again. My disappointment is beyond words !! Message to Mr Haroon Khan (Owner) Keep my money , I hope it’s gives you happiness, please don’t send me any food or call me again ......you have waved my business goodbye. Back to Nando’s !!

Terrible customer service! Im a regular customer but definitely will never come back! I recieved my food 2,5 hours later, refused a refund or offered replacement meal whenever i wanted. Took my name and number. A week later when i went in to order my replacement meal i was told, they had no information on the incident and could not do anything to help me. Dont bother with the teenagers here, no professional staff.

Ordered through hungry house app. Order was late and was incorrect. When I eventually spoke to the manager (the landline doesn’t work) He was abusive, laughing, threatening and accused me of lying. We couldn’t get a refund for the order and are now very upset. I would certainly avoid this shop. Lastly it’s shame I can’t give 0 stars This incident has been recorded and will be reported via correct channels.

I AM ABSOLUTELY FURIOUS WITH THESE IDIOTS. Never have I experienced such INCOMPETENCE , how on earth can you run an establishment with such APPALLING service? The team were absolutely USELESS. They deserve 0 stars. Called 15 minutes after delivery was due and was put on hold for 11 minutes. The woman promised to call before delivery didn't and food only arrived after 2 hours and it was AWFUL. The meal was FREEZING COLD, the chips tasted like they had been re-cooked and the DRIVER HAD A DISGUSTING ATTITUDE and told us we were lying about how long we'd waited and was very rude. I wouldn't be surprised if I woke up with food poisoning tomorrow. THANKS FOR RUINING MY EVENING!. Without exaggerating, this was THE WORST TAKEAWAY AND CUSTOMER SERVICE I HAVE EVER HAD . They're an absolute joke.

Worst experience EVER !!! Ordered food from this restaurant online through Just Eat and received an incomplete order (mark you, this wasn't the first time I have ever had the same issue with them). Went to the restaurant in person together with the food, and the staff were completely unprofessional, uncooperative and unhelpful yet they were the ones in the wrong! Was forced to call Just Eat and lodge a formal complaint. Due to the time wasted, I opted to receive a full refund. One star is a tad high rating, if there was a no star option that is what I would have left it as. Would never recommend or even refer anyone here. Very disappointed but the Just Eat operator was very apologetic and helpful. All in all, this is a no go zone for me but if you are willing to have a bad day then go right ahead

DONT EVEN BOTHER ORDERING FROM HERE, Absolutely disgusted at this company, Waiting for nearly 2hrs when they told us it would be 45minutes wait I am very disappointed having just landed into heathrow today and choosing this restaurant to do food delivery with as my first choice I am very saddened , really ruined my evening. When the food finally arrived the fries and chicken were cold and tasted stale as if sitting for ages , the staff came with no change expecting us to have the exact amount and had a dirty attitude and even smirked at myself and family members without a care in the world. Please do not waste your time and do not order from here , if there was a 0 star option I would choose that than the one star I have been forced to choose to write a review ! Thank you