Carluccio's Neo Bankside

Third visit here in 2 months, and the least satisfactory. On our previous visits the service was prompt and friendly. This visit was different however. It was a weekday afternoon, with a handful of diners but we seemed to have to wait a long time to be served by an indifferent waitress. The food was fine, as usual. Reading through some of the previous reviews, there does seem to be a problem with the consistency of the service. Maybe an in- house training session is required with perhaps customer satisfaction cards placed in the Restaurant?

First time to visit this chain. Quite impressed, in some ways, staff were friendly and generally efficient. Being honest im not sure if chains in general hire too few staff, if they are busy when we visit or if some aren't too fast. No major issues here but had to try hard at times to get attention. Maybe its just London at half term. Anyway food was of a good standard, osso buco was very nice, with a well seasoned risotto, a steak was not done as medium rare (was rare) but was tasty regardless. Reasonablly priced bottles of wine.

We called in as a party of four whilst passing, without booking, on the off chance we would get a table. Place was absolutely rammed but the manager was very accommodating and found us a table after a short, but understandable, wait. We couldn’t fault either our meal or the service from our young waiter ( apologies - can’t remember his name ) and we enjoyed it.

Enjoyed our lunch for four. The manager was very accommodating and did his best to provide us with a table where one of our guest who is hard of hearing would be able to communicate without too much noise interference. Federica, our server was very attentive. She ensured that we were not in need of anything. Overall a very lovely lunch time.

you cannot go wrong with carluccios, the staff is always very friendly and the food doesnt disappoint. We always have a magnifica which gives you the traditional fry up in the italian way. The food is ways very good and the coffee even better. Pop over as this is one of my favourtie carluccios in the city, stays in a quiet area and you can walk to borough market. Buon appetito!