Marks & Spencer

Visited M&S in Reading town centre this week so was pleasantly surprised to see their new 'boutique style' layout for beauty, wellbeing and homecare gift-sets and products ... Now partnering with established brands like: L'Occitane, NEOM Organics, Neal's Yard toiletries etc ... Together with their own range of M&S brands across differing price points for every ££ budget. Serendipitously, I happened to buy a pair of black velvet corduroy trousers ... perfect for chilly Winter days, only to find that 20% discount had been applied via my M&S Rewards Card so that was an added bonus! Sandra, who served me at the checkout was warm, friendly and efficient 😀 proving that service with a SMILE definitely makes a difference yet costs nothing!

I popped into m&s for slippers. There is no car park, but if you are fortunate enough there's on street 1 hour places. Alternatively customers can use the multi- storey, within the main shopping centre. The staff are welcoming and friendly, providing a good service. The store isn't huge, but it has a food section and a good range of products. There's a cafe and public toilets on the first floor. I easily found what I needed. There's a lift for prams and wheelchair users, together with escalators.

I had ordered online a pair of jeans that did not fit me well. So, I visited M&S for a refund. The lady in the till, Taranjit, completed instantly my refund. Furthermore, she asked me about the product and I explained. She was very kind and recommended another style of jeans. I followed her instructions and bought it. It is amazing and like my new purchase! Amazing customer service with support and care. Bless you, Taranjit.