Roll'd

I used to go to this outlet a lot. But on today's visit I think it will be the last one. I had ordered the roast pork with crackling noodle salad as it's my favourite especially the crackling. But today it came without the crackling. When I asked about it the girl on the counter went to confirm with the chef and said that they had ran out of crackling. They just apologised and did not even look like they cared. If they didn't have the crackling they could have let me know and I would have changed my dish. Why would I pay a lot for a dish which has a key ingredient missing?

The worst experience ever. Cloakes of noodles stuck together in a bowl of pho with blooding raw meat.. Noodles seem like been made yesterday and the liquid was lukewarm when poured into the soup... After a couple of years always looking forward to a lunch from Roll'd that is quite a repelling experience!

Terrible experience ordering through Ubereats, had ordered for a location just a few minutes walk away, food for a group of people, quoted delivery time 50min later, all fine, I could wait. Order was listed in the app as confirming with restaurant all the way until the quoted delivery time. I got concerned and called the restaurant directly half an hour before, the staff told me that not only had they got the order, they had already made the food and it had been picked up. After more waiting, I called Ubereats 10min before to see what they could say, turns out the restaurant had canclled the order, seemingly without updating Ubereats, or telling me, leaving a group of people waiting for an order that was never going to come. Poor form.

Unfortunately, I think that Roll'd has gone downhill... They used to provide delicious food now, hard rice paper rolls constructed of noodles with the SLIGHTEST amount of flavours. There was minimal coriander, carrot and cucumber and a maximum of two inches worth of my chosen filling (barramundi, softshell crab and tofu). Really really disappointed.