Subway

I’ve never received worse service in my life! They have some absolutely dreadful employees currently. The man who made my food during my last visit was down right abysmal, he was rude, snappy, strung out, and obviously not a good fit for this job. I went months without coming to this store , and after this , definitely will not be back! Not worth the environment that they have created inside this establishment.

I have NEVER had such terrible service from such an awful employee in my life, when I went into the store there were two people in line in front of me, and the person working (I believe the name tag said Seth) was giving the first person a huge attitude, and then ended up calling another girl up front and just left her. He then wandered the store swearing and complaining, his attitude is awful and I have no idea how he has a job acting this way .

Giving a two instead of a one because I love the people who work there and the food is usually great. But their service and management is terrible. I called to order a party platter for tomorrow (24 hour notice is what most people ask for) and the woman I spoke to said they can’t do it. There was no negotiation or hesitation in her speech, just flat out can’t do it. They wouldn’t have enough bread and the manager wasn’t there to talk to about it. She suggested I come in and order 16 actual subs instead, AS IF that would save them bread?!?! So rather than give them the $150 I had stashed away for them, I went to Shaws instead, who happily made me two sandwich platters and a fruit platter for a whopping $40. TL;DR, Newport subway is great for individual meals but don’t bother with the platters or catering.

I have never had a problem with the freshness of the food. The trouble started with Covid and a worker with poor hygiene. One of the employees wears a mask that is too large and keeps adjusting and touching it with his food service gloves on, then goes tight back to handling food! I walked out when I saw this recently. Too bad because it was a good low fat and convenient lunch option for me. Can’t risk it.

One of the best Subways I've been too. Visit several times a month. Also happy to see Kaylee who always has a smile and is very helpful and knowledgeable about all of the products available. I've also noticed this worker is always there and ready to help fellow employees as needed and also jumps around from one job to the next always keeping busy. We need more friendly, knowledgeable, go getters like this young lady.

My girlfriend and I have been going here for years and have had great service up until recently. A new worker by the name of Steve clearly has poor higene, with stringy/greasy hair and a full beard with no beard net (which should be required while working in the food industry). There is no friendly greeting nor does he talk at much all, except to give the total of the order(s). On one occasion, when my girlfriend had gone on her lunch break (which is short) he was sweeping the floor and completly ignored her when she came up to the counter. A worker from Aroma Joe's had to tell him there was a customer and he acknowledged the fact, but contined sweeping, making her wait even longer before taking her order.