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I changed from another local practice after over 20 years with them to this one, after or previous practice changed from an independent to part of a nationwide group, after which standards slipped.
We've been a member of this practice for our 2 dogs for 3 years now and I'm so pleased we changed. As far as service goes, this practice is just fantastic.
One of our dogs, Walter, was looked after by the lovely Katy on admission for his neutering last Wednesday and she also did his post op check today.
This wonderful lady is the best veterinary nurse I have ever encountered, so full of enthusiasm and knowledge, which she was so happy to share with us. Not only in relation to the neutering, but also other issues that I raised on Walter's admission, such as his itching and recent tummy issues.
We went for a neutering, but now have medication for his itching as well as a plan to address Walter's nutrition and dietary needs to identify potential allergies once he is recovered from surgery.
Katy is a fabulous veterinary nurse who is clearly keen on providing an all round holistic approach to animal care and welfare. She took the time to listen, identify and advise and was so friendly and approachable, both for us and our beloved boy. What a credit she is to the practice, we can't thank her enough!
Extremely happy with my visit today. My rat needed emergency spaying due to a prolapse uterus. Helpful reception staff, kind vet and very reasonable price. Looked after my rat, even cleaned out the cage for me and left me with great aftercare instructions. It has really helped me feel at ease after a stressful morning. Thanks all and will be coming here again for my vet needs.
Took my ruby there last night on new years eve.
The staff were absolutely fantastic
Very helpful.
And they patched my ruby up
Much appreciated for a fantastic service
Never a good experience when you need to rush your dog to the vets on a Sunday morning but this place made everything so much easier. The vet made sure to do everything to keep my dog (who is terrified of the vets) as happy as he could be, even joining us on the floor outside to check on him so he didn't need to enter the building again. They are amazing in an emergency!
they were and are the very best place to go for your pets, they cared for my pet and did all they could for him when he was alive, all the staff were great so friendly and I wouldn’t recommend anywhere else, this is and was the place for me. Thank you to everyone that helped and got involved in my pets care.
I called late on Saturday night regarding my cat as I wasn’t sure of it was an emergency or not. The person I spoke to was very calming, professional and helpful. When you’re worried about a pet, this is the level of professionalism and empathy you need. I highly recommend.
I have had to pay a visit in the past due to an injury. The staff were amazing then too. Be assured your loved fur babies are in safe hands. Thank you.
Lovely team. I usually take my dog somewhere else but Priory were kind enough to book my dog in for a rabies vaccination, as we are going travelling soon. The reception staff and both vets that we saw were fantastic and very knowledgeable and could advise me about travel requirements, pet passports and health certificates. Unfortunately, my dog felt unwell after her vaccination - upon calling the surgery, I was advised to bring her back in and she was seen immediately. They kept her for observations for a few hours free of charge, so I didn't have to worry while I went to work, and when I picked her up, she was happy and back to normal. Thank you very much for being so kind and accommodating and making this slightly scary situation less worrysome for me.
Visited for my cats annual vaccinations. The nurse we saw was lovely. She went above and beyond to calm my very nervous cat down and I noticed he was much less stressed than usual. She really took her time with him and was so knowledgeable and helpful. Thank you :)
We took our cat here for emergency treatment - he collapsed and was in danger. The vet handled treatments professionally and reliably. They were very much understanding and brought outstanding care to my cat - updating the situation and scheduling the surgery in the middle of the night as my baby was in need. Thank to them my cat is recovering and healing now!!!!
The support we received on Tuesday evening by the night team couldn’t have been more sympathetic and caring. To hear that your cat of ten years was really ill was a real shock, but both the vet and his assistant helped to make an extremely upsetting situation just that little bit easier. My daughter, who loved Georgie and spent many a happy hour with her, was looked after and my husband was also grateful for the care taken to allow our family time to hold and stroke our beloved pet for a final time. For that, we will always be grateful. The lovely card and daisy seeds were also a thoughtful and much appreciated touch. Rachel Shaw
Friendly, helpful and reassuring staff. Thank you for helping me with my dog Taz, I had so many questions and everyone was lovely and understanding. Covid-19 procedures for social distancing was well thought out too.
Thanks again x
Took both of my dogs to the groomers and they are so good. Very happy with the service. Friendly and superb value for money. Highly recommend.
Absolutely amazing and competent people who love pets. Always lovely, helpful and able to explain what's going on with your 4 legged family member. Much better than my previous vet
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We've had very bad experiences with vet practices over the past 8 years, we have lost small animals due to misdiagnosis and guessing and more recently we lost our dog due to the same thing, so I searched on Google to see if I could find a more reliable vet and I think I have.
Although I've not had any interaction with the practice, my son has, firstly he had to rebook an appointment because the bus broke down, he said the receptionist was very nice and understanding about it which is brilliant for people like me and my son who struggle with mental health conditions, then he managed to turn up later for his appointment, but they still let him in, in fact a lovely person who was waiting to take their own pet in let him go in front as their appointment was longer than my cats.
When he saw the vet he said he was very thorough, I had also sent a note with my son as my son tends to forget things, the vet was nice enough to respond to each thing on my note, I believe he showed my son how to clip Chadwick's claws and clean his ears, he also gave him the worm treatment for us which is great as we are kind of new to cats, we haven't owned one in over 20 years, he also checked him to see if he had flu, which he does but he's already vaccinated for it, the vet said it was probably from travelling and that it should clear in a couple of weeks but if we weren't happy, to go back with him, he also advised me of Chadwick's ideal weight and explained why he wasn't passing stools at the moment.
I was also a bit shocked at the price of the consult, treatment etc, we've been to some vets for our dog who we sadly lost in March and their prices were a bit high but the quality of care wasn't on par with what they were charging, at this point in time, I feel Priory is.
I'm hoping that this practice will be our regular vet from now on.
Thanks to the staff for being so accommodating and for putting my son at ease. I'm sure we'll be back soon as we're considering adopting a kitten in a few months time which we'll have neutered/spayed there and obviously vaccinated etc.
Been using the vets for years, they were brilliant when we lost our chinchilla during covid and they have always been amazing with our dog Buster, who hasn't always been an easy patient! Buster loves visiting and saying hello to everybody especially Ruth and Robert when he has his vaccines
Wonderful friendly staff. I appreciate the separate waiting area for cats and dogs. They kept me updated at every point while my cat had to stay in overnight and explained my options thoroughly. They helped me to fill out my insurance forms and sorted it all out for me very quickly. I really recommend this vet practice.
We had to bring our seven year old Cavapoo as an emergency out of hours patient. We were so impressed with the care he received we decided to transfer him from his usual vets to Priory. Unfortunately his diagnosis wasn't good and we recently had to have him put to sleep which was heartbreaking for our family. However the care and compassion we received in every appointment has been amazing from all the vets, nurses and reception staff. I can't speak highly enough of them and wouldn't hesitate to recommend them to anyone and if and when we decide to get another dog we will certainly be bringing him or her here. Thank you once again for everything you did for Teddy.
Had to take my pet rat this evening in as an emergency. All Staff were amazing with us and our pet rat. Highly recommend.
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