I have had a few meals here with friends and family. And we have never had a bad meal or bad service. The staff are always very helpful. And it is good value for money. the icing on the cake was celebrating New Years Eve there. The food was gorgeous and the staff were all helpful and cheery. And to top it off we had Elvis in the building. Brilliant, keep up the good work.
First time I had visited The Old Buttercross the food and staff were great The Restaurant was really good I would really recommend it to anyone
Lovely evening at one of our favourite, family friendly restaurants. It’s a fantastic all rounder; delicious food with a great atmosphere (be that for a chilled meal with the family or a drink whilst watching the football!) not to mention the staff are always really friendly and do their utmost to make you feel welcome! 5 stars all round!!
Had a meal booked for 9 people and the service was great. This was a catch up with my best friend from Australia and he’d family and we did not feel rushed at all and they were very patient with us for too much chatting rather than looking at the menus hand ordering :-)! Thank you so much
This is our favourite place to eat in Oakham. The food is excellent, staff are always polite and conscientious as nothing is too much trouble. The Manager Michaela is extremely professional and considerate, we would not hesitate in recommending this pub to eat.
Very relaxed atmosphere, charming waiter, good food, what's not to like?
It would be better if disabled parking was a little more convenient.
I have MS and can't walk very far. I found the distant very challenging.
Service was really lovely and friendly we got sat down quickly and asked if we would like drinks drinks came quickly. We then got asked if we was ready to order we did ask for extra time to choose which was fine. Food arrived and it was all lovely. The only thing I would recommend personally is putting the children's food on a cooler plate as my son's was hot and he is only two so wouldn't understand that it could burn him. Service again was good asking if we would like a teaspoon for our son to eat his peas so that helped a lot. I would also recommend maybe leaving some children's menus in with the adult menus as it feels a little awkward asking for one.
Wet clean environment, with very friendly staff. The food was great value, and tasted especially good. My 2 companions both complimented on just how good the burgers were, and my Sunday lunch was equally satisfying
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Following on from my previous review I would like to post an update.
Having been contacted by the Manager to discuss my concerns we were able to arrange a follow up visit where we had another meal with our friends.
The staff were very pleasant and we had a lovely meal with very good service. It has certainly restored my faith in this establishment and their customer service.
“Having booked a table online we came along for lunch with our 2 friends and when we arrived placed our drinks order which arrived promptly. However, after ordering our main courses we were very surprised and disappointed that our friends meals came out first, then after about 10mins my husbands meal came out and I was then told that mine was still being “finished off”. After about 5 more minutes of still waiting my husband had to stop eating and go to the bar to find out where my meal was. In the meantime, our friends had finished their meals and I had still not received my main course.
My husband asked to speak to the manager and explained to him that this situation was not acceptable, and when you order 4 meals you expect them to all be served at the same time.
He seemed very dismissive and uninterested that this situation had occurred however he did reluctantly say he would look into it. Then after a further 5 mins my meal finally arrived but no apologies from the manager.
We felt very embarrassed in front of our friends as this was their first visit and we wanted to all have a nice time and due to this bad experience we now feel that we would not recommend or visit your establishment again. This situation made us feel very undervalued as a paying customer.”
This was our first visit in what must have been 4 years.
The restaurant changed hands and the food went downhill and was not as good as it could be which was why we did not go back until now.
The present manager has restored the quality and presentation of the food and along with good service and a wide choice of menu. We will be going back again for sure.
A nice place to eat. Not over the top, not expensive. We were well looked after, I had steak, was cooked perfectly to my taste, and apple 'crumble' for dessert, the crumble was the oat mix you get sometimes and was delicious, but would have preferred fresher apples... Say, cooked on the day rather than what seemed to be out of a tin. Still, a very good enjoyable meal, and very attentive waitresses.
It was the 2nd day of me spending time with my sister Carly, and we stopped off for a bit of a light lunch...
One of the waitresses (god knows how.she got a job serving people),she was rude, and she thought I was taking the mickey out of speaking, I tried to tell her that my words get slurred (due to my illness) but she just walked away..my Sister had caught me up,after parking the car she could see that I was upset...and I told her why(My sister knows that it takes a long time for me to get my words out if I'm tired)...we decided to sit outside in the end,as I didn't want to see the waitress....apart from that, food was lovely, and it was better for us to sit outside anyway as the weather was glorious
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