Excellent Costa with excellent manager (Karl). Drinks are brought to your table which is normally unheard of in Costa. Karl goes out of his way to be friendly and helpful and is very respectful to all. Costa are lucky to have him and hope they know this.
Always have fantastic service here, Karl in particular is very attentive and helpful. Fab at recommending drinks, bringing your drinks over and generally helpful happy staff.
My son is autistic and they are amazing with him.
I love this Costa branch. The staff are extremely friendly and go out of their way to make you feel welcome and to provide a great service.
Great place to go, lovely staff, management is very welcome, cosy environment, always a happy customer, its my favourite costa, recommend to everyone.
The absolute most amazing, attentive staff!
Not just with myself I see them with other customers and it is soooo nice to see. Will go above and beyond to accommodate you. The best coffees at any costa in the area by far.
Wish this Costa was nearer to home. Wife and I can only visit when she has a physio appt in Otley every few weeks. Karl and team are exceptional in their trade. Here, you're not a customer, you are a 'guest' and treated accordingly. A lot of places could learn a lot from them! We've been to the ones
Staff here are wonderful, nothing is too much trouble. Particularly want to thank Evan, who really went above and beyond to ensure we had everything we needed.
I would like to see a big thank you to Ellie and Carl at Costa Coffee Otley who have excellent customer service and make the best chocolate frappes we've had.
This can be a very busy Costa but the staff handle it very well, they will bring the order to your table whenever possible, always a smile and a joke.
Extremely friendly & helpful. Was made to feel very welcome which is a rare thing nowadays.
The staff team at the Costa in Otley are brilliant, and like no other Costa I've ever been in. They are genuinely caring, helpful, engaging and nothing is too much trouble. They deserve more than 5*
Friendly staff,decent food...excellent coffee 😊
Staff always make an effort to make small talk with children, very family friendly
Staff very friendly and helpful especially the manager.
Staff very nice here. First time visit to this Costa did not disappoint 👏 👍😃
Been in many costa's over the years but his one is exceptional. I'm only visiting the area and the staff are so pleasant, often serving the elderly with mobility issues and then sitting them down and taking drinks to them once made. Really really welcoming place. This place is a credit to the bran
Amazing service in here - the Manager goes above and beyond to look after customers. Makes it a refreshing change for a coffee chain. Well done 👏🏻
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