Great attentive service and good barista too. Coffee excellent as always.
1st time in this costa. Very nice & i must have arrived at a quiet moment.
Excellent Costa with excellent manager (Karl). Drinks are brought to your table which is normally unheard of in Costa. Karl goes out of his way to be friendly and helpful and is very respectful to all. Costa are lucky to have him and hope they know this.
Always have fantastic service here, Karl in particular is very attentive and helpful. Fab at recommending drinks, bringing your drinks over and generally helpful happy staff.
My son is autistic and they are amazing with him.
I love this Costa branch. The staff are extremely friendly and go out of their way to make you feel welcome and to provide a great service.
Great place to go, lovely staff, management is very welcome, cosy environment, always a happy customer, its my favourite costa, recommend to everyone.
The absolute most amazing, attentive staff!
Not just with myself I see them with other customers and it is soooo nice to see. Will go above and beyond to accommodate you. The best coffees at any costa in the area by far.
Wish this Costa was nearer to home. Wife and I can only visit when she has a physio appt in Otley every few weeks. Karl and team are exceptional in their trade. Here, you're not a customer, you are a 'guest' and treated accordingly. A lot of places could learn a lot from them! We've been to the ones at Monks Cross, St James Retail Park in Knaresborough, Merrion Centre in Leeds which are good but Harrogate a bit dire where the staff prefer to talk to each other rather than the customers. Looking forward to our next visit.
Staff here are wonderful, nothing is too much trouble. Particularly want to thank Evan, who really went above and beyond to ensure we had everything we needed.
I would like to see a big thank you to Ellie and Carl at Costa Coffee Otley who have excellent customer service and make the best chocolate frappes we've had.
This can be a very busy Costa but the staff handle it very well, they will bring the order to your table whenever possible, always a smile and a joke.
Extremely friendly & helpful. Was made to feel very welcome which is a rare thing nowadays.
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