Went in tonight(Friday) had a problem with my online order and the staff in there were very helpful and rectified it straight away.
Food was cooked fresh and was piping hot with not too long of a wait.
The young lads and girl working were flat out working hard and were doing a great job.
Top class service👏🏻
Used the sled service screen to order with my loyalty app at about 20:50 on a Tuesday night. Good took a little longer than expected to be made, but it was piping hot. The chips were too hot to eat immediately,l - such a rarity in fast food.
The KFC in Pocklington, near York, was very busy on the evening I visited. The staff seemed a little relieved when I explained that I was in no terrible hurry - sometimes I'm happy to just sit and relax awhile. However, they did their level best to expedite my order as fast as possible.
My server was polite and courteous throughout, giving regular meal-readiness-updates. Once I was packed and ready, and despite being under pressure, he *insisted* on carrying it out to my car for me. Being a disabled chap means one must rely upon the kindness of strangers, and a rushed KFC employee that doesn't need to be asked gets a Huge Gold Star from me!
At journey's end, having had the heater blower on high all the way, the food was still hot. I hadn't had KFC in years, but since I was driving past it was a mixture of impulse and nostalgia. The food was as good as I remembered - not at all dry, just the right amount of juiciness, the skin lovely and forbidden (don't tell any of my medical consultants sshhh), the spices perfect, and ohhhhh that gravy. Mmmmm.
So in summary KFC Pock is getting everything right. Yes, they *can* be busy; but I gather they're the only branch for miles around, and so that really can't be helped. They are polite, courteous, and try their hardest to please. The new Vegan Burger is a big hit with the non-meat-eating sector of my family, but since I didn't have any, I can't personally review it. I was there for the Juicy Nostalgia Chicken. And ohh the Totally Forbidden Skin. Swimming in delicious GRAVY!!!! I will return again. Soon....
The food was lovely the only thing that let them down was the kids wanted krushems but the machine wasn't working she said it was cause it had been cleaned that morning. But nice to know it had been cleaned.
Brand new KFC, plenty of parking or drive through if preffered. Touch screen ordering and payment if required. The food that we ordered was freshly cooked, hot, and tasty.
Waited a while in drive thru to get our food but it was all fresh and hot once we received it so couldn't complain, staff were friendly and food was delicious.
Looked clean and well looked after inside ..wait for food was not too long
Food was good and hot, service friendly.
Toilets were a proper mess.
Tables could do with a clean. Seems to be same in all kfc's
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