The Fat Pizza
4 Sirdar Road, SS6 7XF - Rayleigh
Pizza
Fast food
Verified Dish
Add Missing Dish
🚚
Delivery
🥡
Takeout
🍽️
Dine-in
📷 Photos (11+)
+3
more photos
more photos
Photo 1 / 11
100%
Google Reviews (8)
I ordered once, a long time ago, every week I'm getting spam messages from you, in order to opt out, I have to send a text with extra charges wich seems like a scam.
Google
Lucky to get 1 star.
One of the worst burgers I've ever had. Absolutely tasteless, overcooked and dry as a bone. And if that was an 8oz burger then I'm JC himself.
I opened the fancy box and first thought I had the wrong burger. I couldn't believe I was being charged nearly £10 for what I was looking at.
A word of advice. Putting a rubbish burger in a fancy box doesn't make it a good burger. It's window dressing and your customers see through it.
All the food was lukewarm, if you can't deliver warm food then don't bother.
I don't understand how you manage to make a burger with several different ingredients on it and it doesn't taste of anything. My burger had 3 pathetic little mushrooms on it.
Businesses like The Fat Pizza in Rayleigh make me angry. Not only do they waste your time and your money, but they take business away from good operators who take pride in what they do and who produce a good, consistent product.
Judging by the other reviews I'm not so sure they're going to be around for very much longer. And maybe that's not a bad thing.
Avoid!
Read more
Google
Order: #2424527
Order made at: 17:11 ETA18:05
First call:18:23
Staff were polite and assured us that the food would be with us in 15minutes. We were told the store was busy ( not that this is an excuse for poor service).
Second call: 19:03
Staff were polite. I was told the food would be with us in 10 minutes. The food took a further 17 minutes to arrive. We were offered £15 off our next order.
Arrival: 19:20
Delivery driver was polite. An item was missing from the order. The food was stone cold. The food was eaten out of pure hunger and inability to wait any longer for food.
Third call 19:28
Staff were polite and offered to send the order again. Having already waited a long time and having a young child who was hungry I declined this offer. I only requested the dessert that we hadn’t received be sent again. I requested a refund and was told the only way to obtain this would be by sending an email.
Summary:
Staff were the only positive quality about the experience. The staff were apologetic but unable to offer much in the way of compensation. I query their training given the fact that were unable to find my order on the third call and left me on hold in silence for a 3-4 minutes. Then they were unable to facilitate a refund on the phone and I as a customer who had already had a negative experience had to go to extra effort to receive compensation. I believe the food would have been satisfactory had it arrived at a hot temperature.
The only thing that could encourage me to try the fat pizza again would be a full refund. The desert didn't turn up until 2100.
Over 24hrs later and I've recieved no response to my complaint.
Absolutely shocking!
Read more
Google
I ordered from here last night. I got a XXL pepperoni stuffed crust meat feast and a couple waffles and desserts.
The food was delicious And especially that it came in 35 minutes. Although one of our cheesecakes were missing the lady i spoke to, Holly, was really helpful and within 15 minutes I had my cheesecake delivered.
HIGHLY RECOMMENDED
(I don't normally write reviews but I don't think the reviews on here reflect my experience)
Read more
Google
I didn't want to have to say this but people if you want good pizza that turns up on time, don't order from here. An absolute joke of a pizza business where a pizza ordered just after 4.39 still isn't here at 7.23. They started off so well......but honestly, don't bother. Save yourself the issues.
Google
If you use this company then be prepared to be spammed with constant texts with offers with no option to opt out as the opt out number doesn’t work!
***Update*** they don’t respond to emails EVER and when you phone you get put through to an extremely rude receptionist who really couldn’t care less .. absolutely appalling!!
Read more
Google
Great pizzas regular discount deals. Genuinely better tha. Pizza Hut and domino. Fresh food
Google
I have been a long time user of Fat Pizza but after my most recent experience I have deleted the app and will not be recommending or using them again. After a 2 hour wait and 2 phone calls I drove to the kitchen to find my cold pizza in a box on the floor. Apparently the order was cancelled by the call centre staff without them letting me know. The staff in the kitchen were friendly and helpful but the staff on the phone were rude and unprofessional, at one point they hung up on me and then when they answered again I could hear them laughing in the background.
My final thoughts are the pizzas might be cheap but turns out so is the service. Spend a few quid more as I will be in future.
Read more
Google
📊 Compare with Other Restaurants
| Restaurant | Score | Tripadvisor | Reviews | |
|---|---|---|---|---|
| Fresh Oriental | 80% | 3.8/5 | 4.0/5 | 470 |
| Spice Hut | 91% | 4.4/5 | 4.0/5 | 8,789 |
| Thamanna Tandoori | 91% | 3.7/5 | 4.5/5 | 1,661 |
| Bight | 100% | 4.9/5 | 5.0/5 | 676 |
| Pink Garlic | 80% | 4.0/5 | 3.0/5 | 1,364 |
| Pink Garlic | 80% | 4.0/5 | 3.0/5 | 1,364 |