Arrived at cross keys hotel on Friday afternoon lovely staff and was shown to our room which was very nice but a bit on the small side with only a little window !!so I went downstairs to talk to the manager without any problem or esertation he gave us another room which was amazing the manager at this hotel is outstanding couldn’t do enough for us a really lovely man very professional at his job we were so impressed and will be returning very soon can’t say enough about it everything was Excellent thankyou very much for a lovely weekend!!!!! Lorraine Hooper
Popped in for lunch today, excellent service and the food was fabulous and presented beautifully. I have visited for breakfast before, that was great too! I definitely be coming for an evening meal!! Many thanks x
The Cross Keys was our choice for our wedding venue 29/09/23. It was a shot gun wedding and was planned in 7 weeks! I contacted the Cross Keys for our intimate wedding reception and Simon was an absolute star from day dot! He listened to what we were trying to achieve and exactly what we wanted, he was understanding and reassuring throughout planning, and honestly our day was just how we pictured it! The team were friendly, accommodating and on hand throughout the build up, the day and the morning after. I could not recommend Simon and his team more for everything he did for us. The food was perfect, the rooms clean, organised and comfortable too. Thank you so much!
Charming hotel. Quaint and very nice. The staff is super friendly. Very good breakfast. In my personal case, I had a problem with the reservation due to a problem with my travel agency and the front desk manager did everything possible to get me a room.
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Stayed here for one night. I had booked a King En suite with bath and was very happy with the room (no. 8). This was accessed by a spiral staircase across the courtyard at the back of the hotel. In brief, a decent sized room, lovely floorboards, deep bath, very clean and probably the most comfortable hotel bed I've ever slept in. The chap who dealt with us (sorry, I didn't get his name) was very helpful and cheerful with nothing being too much trouble. He certainly made us feel at ease from the moment we arrived with a bit of appropriate banter thrown in for good measure. The food, both in the evening and next days breakfast was lovely. Did I mention the bed? The parking was the only slight issue but the public carpark was only a very short walk and cheap. Having arrived after 5pm, it was free until 8am. I purchased a ticket, on arrival, which covered us until midday. 4 hours for only £2. Obviously, reviews are subjective, but I can only speak as I find and I would definitely stay at this place if I found myself the area again.
6 of us stayed 2 nights for a family wedding in the area. Friendly staff from start to finish, meal on the Friday night was delicious. All 3 rooms great. Excellent breakfasts both mornings. Wouldn’t hesitate to come back, thankyou.
A Beautiful building with plenty of character in a small picturesque market town. Centrally located with lots to do in and around Saffron Walden. Staff are pleasant and friendly but give yourself plenty of time when ordering food and drinks as the service is very slow even during quieter times.
Best Sunday roasts, busy weekend for sure with Audley end events, but team kept up and helpful friendly staff. Food was good and atmosphere was great. Even with more every table full I was impressed.
This is a lovely hotel right in the heart of Saffron Walden. Despite being in an 16th century building the rooms have many modern features, such as heated bathroom floors, powerful, open shower, king size bed with super-luxurious linen, but retains its character. The breakfast was absolutely great. Friendly and attentive service. All at a very good price. I look forward to staying again.
Over the years and the different management teams and later chefs the Cross Keys has been an extremely variable eating experience. The same is probably fairly said about the current management, but when we visited recently early on a Tuesday evening, the food and service alike were reasonably good and not particularly expensive. Little choice for a vegetarian, but The Keys jyas never been their friend.
Called up to book last minute and managed to get the last available room. The staff were really friendly, the room was huge and had great facilities (bath, shower, selection of tea, proper coffee machine). Breakfast was included and cooked to order. Full English was superb! I would definitely recommend if you're in the area, I would also recommend booking in advance to guarantee a room, I think I got lucky getting on last minute.
Had a great time staying here as part of a residency at a local school! The room I was in had some quirks from the change between seasons but staff were very responsive to feedback and requests for help. Would love to come back.
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