The shop is usually busy and often would benefit from having more staff on - having to wait 5 minutes whilst the customer in front has icing put on chocolate is a little frustrating. There is a wide range of confectionary, not just chocolate, and it's generally reasonably priced.
This is the best cafe in Scarborough! Very nuce atmisphere. Great drinks, cakes wtc-and most importantly all the ataff are brilliant - always wfficient and very friendly and helpful too! Highly recommendsd!
Delicious chocolate and lovely cafe with such friendly staff. Such a shame is closing down on 27th July. No idea why, it's always so busy.....
Lovely greeting, considerate service and all-round pleasant experience from Nananie at the ice cream counter ... give this woman a bonus!
What lovely friendly staff you all are here. The service is excellent and nothing is too much trouble for them. A credit to Thorntons.
Lovely young girls working here . Very efficient and very friendly. A pleasure to be served by them.
Very friendly service, limited savoury snacks but the sweets make up for that.
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