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I am a Chinese student in the UK. I cried and called the head office after the lunch at Meadowhall ChaoBaby resteraunt. Everything was good till I paid the bill. The Thai waitress called Dell kept chatting with the person who was paying and I asked: Excuse me, I am here to pay. She rolled her eyes and gave me the terrible look, told me: the receipt is not coming out. Well, I did not know she was waiting the receipt and I received that attitude. After I paid, she did not say thank you to me, then I wanted to complain to the manager directly. They lied that manager was not in store that day and after I refused to go, the manager called Michael showed up. I have to admit that probably used the wrong word when I described the waitress Dell's face to me. I said her face is like telling me f* off. Then the manager said: you cannot swear me, I am not doing anything to my staff, u got your student discount and go. I think he knows I did not swear him and he just wants me to go without letting his staff apologize.
I feel unbelievable that a manager deal with a customer in this way. I am a Chinese student and I went to Chaobaby for lunch alone. It does not mean that I am not important and I can be treated like that.
I called head office and I feel hopeless and crying. No one treated me like that and I feel so upset. I did not receive the apologize as the manager thinks I am the wrong one and they are right.
Obviously if the manager dealt things like that, I can do nothing about it but pathetically writing a review to express my sadness and my experience.
