M&S Café ～ Afternoon tea is great. Veggie big breakfast is very nice too. Good coffee and nice staff.
Large store rebuild of M & S Simply Food. Large M & S Cafe. Long wait. Now has digital self service tills for paying for clothes etc. Near bus stops. Has a car park. Clean toilets.
I always enjoy shopping at M&S in any country, from Asia to England. The staff are always friendly and helpful. Besides the quality of their products, be it clothing, soaps or food, it's always excellent. My Asian friends love their biscuits and other goodies.
Great shopping experience and brunch at M&S cafe.
Fiona in cafe. A small act of kindness goes a long way. We appreciated it. She knows why. Staff work hard to accommodate people, and yet they still complain. Come on people, the staff are doing their best. Difficult times for all.
It's a decent and well kept M&S. Over two floors, you have a food hall, clothing for men, women, kids, babies, home decoration and even a little bank where you can buy and sell foreign currencies.
Decent selection of food but with less reductions and offers than other places.
There is also a small restaurant inside. It has shorter opening hours than the store itself but when it's open, you can get a tasty and healthy takeaway or eat in. That restaurant is in the ground floor near the food hall. I need to specify because they have another one at the second floor but it's less exciting. It has a larger seating area but it's more for a quick coffee and a piece of cake than anything else.
Me, my wife and kids go to the cafe every Sunday and this Sunday wasn't like usual. Our food was very late and I wasnt really impressed. I then called the manager, Fiona from the cafe over and complained. She was extremely helpful and sorry for the situation and explained the staffing situation. On leaving she gave us a discount for the lateness in the food . Very happy and will be coming again. Excellent customer service, not seen nowadays except by maybe Amazon.
Love this place, regular visits here. All produce of the highest quality. Love the Barista Oat milk, have tried dozens, and this is by far the best! Other favorites are the onion rings! The Kenyan tea bags are the best too, have not used any other for years.
Carnenn was very helpful. Top marks.
The ridiculous cafe system where you are not allowed to order from a person and must instead navigate a machine / qR code is horrible. Bottom marks.
Whatever happened to normal goodnold fashioned customer service.
M and S. shame on you.
I visited M&S Sears retail Park Friday 28th April 2023 at 17.40 hours. The cardigan I wanted didn't have the size on rail and I asked at pay counter if there was any in stock. The sales assistant checked on computer and there was 3 in stock and she alerted someone to get it from the back and this was done promptly and very friendly. I was so pleased the size was available as it was for a present but if these 3 items were on the rails and not in the back of shop who knows who else would have bought one?
Good selection of quality products. Interesting finding - some products are selling in other stores. But M&S relabel the same product.
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