Lisa (manager) was exceptional👏🏽she is unconditionally committed to giving the highest level of service. I placed my first M & S online order for store pickup. The online service was nothing to right home about but Lisa took time to check for my order on the system and then followed up with a call. You deserve a 1000 🏅 and an excellent staff award. Thank you for turning around my bad experience
Great quality food. Friendly staff
If you want convenience while shopping, it's ideal. Normally, pretty slow service and prices are a little high for food.
Great food if a little expensive but worth buying as has Great choice available
Clean and tidy with awesome hot bacon rolls
Whilst visiting your store I'm Sittingbourne this morning I really got into quite and mess if I do say so myself and felt so close to having another breakdown but 1 of your staff members must of seen me so she came over and actually took her time to see if I was ok and if there was anything she could help with she even offered to help me carry my shopping around store then to car , that is the 1st time in any shopping centre where staff have been so helpful , polite and actually made me feel important and not just a number so as far as I'm concerned M&S now have my business and I will make dam sure everyone knows how I was treated and how great your staff are made me feel . Anyway thank you so to the lady who helped me I believe her name was Kerry , also thank you M&S for employing absolute angels you will never know how this today has made me feel 💖
A small and rather chaotic food hall with limited dry goods. Huge range of wines and good quality beers. Variable speed at checkout. Do not go Saturday afternoons as greeting on and off the retail park is horrible
Always buy sarnies here nice fresh bread too
I especially like getting fresh bread when Alison is on the bakery. She lets you have it fresh from the oven. Nothing like a hot/ warm loaf. Takes me back to my childhood when you were at the local bakery at 6 am. Well done her
Staff is really friendly, give 4* only because of them.From another hand, prices are very high, overwhelming I'd say.It wasn't like that a year ago,for £100 I could buy a lot,nowadays the choice of food is very low,sorry.
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