Lovely and quiet coffee shop that has a great selection of high quality food and drinks. There's also an upstairs level which has wonderful decor and the staff are always friendly 🙂 this is my favourite place in the town centre!
My favourite coffee shop in Hanley, always clean, service is excellent and it just feels nice and relaxing.
Drinks were half decent price and very good quality. One staff member was very friendly the other not so much. It was quite busy and the other that wasn't as friendly seemed to be the only one behind the counter working for the first hour or so we were there. Definitely understaffed even for a Sunday.
Great coffee, staff, and love ample space upstairs with a view below
This café is always clean and the staff are always friendly and professional.
I just witnessed an extremely rude family treat the staff abusively and the staff were professional and kind with them regardless. I would not have held my temper like these girls did! They are a credit to the brand and one of the reasons I always return here rather than other branded chains.
I highly recommend the iced latte with vanilla syrup, the perfect treat on a hot day!
Splendid experience, always a pleasure to comeback.
Best coffe I had in Hanley to be honest so far, always I choose double espresso has a rich flavour and not over burned as many leave it to much which alter the taste!
I love this place as it is always cleaned.
And staff is friendly and always smiling, even if your day was bad, it will cheer you up.
Good job Nero Caffe!
As pér, it's the staff that make a multinational entity any good at a local level, food and drink are usual frozen fare and nothing to write about. Server today was fine.
Nice pleasant staff. Lovely coffee.
I came in with my friend to get coffee. They were friendly and welcoming which is important especially at a chain coffee shop... I had been put off caffe Nero for years because of a few bad experiences at another branch so it was nice to feel feel valued as a customer. I had an extra hot pistachio latte which was delicious 😋
Love Caffe Nero and it was lovely as all others. Staff were very friendly and sweet, and the cakes and coffees were great! Lots of comfy seats too. Also an upstairs with seats by the window!
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