Caffe Nero

Went for the usual ‘nice weather day’ walk with a couple of friends and 6 small dogs and, as is our custom, we went into Nero for a coffee and a pastry. The queue was quite long to order but we’d found a space to accommodate all of us and one of us joined the line. There was ONE person serving. Just the one poor man ON HIS OWN! He was absolutely amazing: not one word of complaint, no moaning, no huffing or puffing - and he must have felt under pressure - just service with a very patient smile! I hope this person gets the wages of the three peoples work he was achieving! I guess it’s a hazard of New Years Day that staff are ‘sick’ but really Nero, be kind to those, like the chap working today (1/1/2024), who absolutely go above and beyond! His attitude is the kind that keeps people wanting to go to the establishment! Whoever you are … we thank you for being lovely under stress.

All the staff are tremendous but especially a big shout out to Charlie for always making our family feel welcome. *Edit* The addition of the two new Joe's has been tremendous. Great great staff who go out of their way for their customers. Also you really can tell the difference in coffee shop staff members at who's good and who's not when you taste your coffee, and the two new additions make good coffee!