Costa Coffee

I prefer Costa to Starbucks, but then again I suppose it's entirely up to you, I think younger people prefer Starbucks they seem to do a lot more chilled 'hip' beverages and Costa is more a chilled out vibe of a place, I'm not decrepit but it's nice to go somewhere and get some peace lol, anyway since COVID my taste buds have totally changed and I'm finding a lot of coffees very bitter, however Costas latte hits the sweet spot every time, lovely taste and always pipingly hot, the food side always look nice and fresh, my son loves the millionaire shortbread, price wise it's on par with other chains so it's not surprising it can cost between 10 and 20 quid for 2 people to eat and have a drink, the staff are always pleasant if a bit young sometimes but as is life these days, almost all food and coffee shops employ younger staff, when companies say they are not aged when employing staff.... legally they are, but deep down us oldies know can't get a look in for jobs lol, and why not when we need to support our younger workers, keep up the good work and I'll keep popping in for a latte every now and then

I've been before, and on that occasion, the dining area wasn't the cleanest. This time, they were preparing to close, and seeing chairs on top of tables wasn't the most welcoming, but the young lady at the counter changed my opinion. She was so pleasant and chatty. I had a voucher for a free cake. She could have been dismissive, but she was so nice and genuine. She appeared to really enjoy her job, which is a rarity these days. Oh, and the cake she recommended was delicious too. I wish I had gotten her name. She's a credit to your business.

We like costa, although the sunderland site could benefit from a re shuffle of seating to allow more people to sit in. The large table is in a very bad place and takes up space which cannot be used, the food as usual was great, the service was slow again because of the whole just eat options which always seem to take priority over actual customers, which is bad, people who come in should take priority, its very frustrating!!